National Account Manager – Ecommerce / Amazon

Location: Walton Oaks, Surrey on Hybrid Contract

Your Job

The Customer Account Manager in our fast-growing Ecommerce Business unit is a pivotal role in accelerating growth with Amazon, Ocado and Online Marketplaces of some of the biggest household brands in the UK – Andrex, Kleenex and Huggies.

You will join a team empowered to own + act at speed but with agility and creativity by adopting an innovative and open-minded approach to business challenges in the dynamic eCommerce space. The teams will look to you for strategic direction and online expertise. You will learn from and work closely with industry leaders cross functionally and dedicated Ecommerce experts in both the UK and EMEA Ecommerce capability teams.

This is the ideal role for a high performing National Account Executive ready to make the next step, or an National Account Manager looking for a new challenge and greater career progression opportunities at a top-tier FMCG company. An expertise and passion in Ecom and the broader digital space is a must where you will be part of a team responsible for developing and driving the overall eCommerce strategic transformation.

What does the role involve?

• Build plans with your Pure Play customers that deliver budgeted sales, volume and profit growth as well as market share and online KPIs.

• Negotiate and agree JBPs, plan events, promotional calendars and launch NPD with brilliance.

• Work with Marketing, Category, Digital and other cross-functional teams to deliver superior in-market execution and implement category strategies.

• Work with Supply Chain to closely manage availability and find ways to drive operational efficiencies across our Pure Play customers.

• Build and manage paid search campaigns with our Ecommerce agency to ensure K-C wins in search and continues to drive higher share across priority search terms.

• Share learnings and best practices with local and regional stakeholders. Embrace Test & Learn initiatives and champion the big wins.

• Establish and maintain solid business relationships within the organisation and ensure we have the contact strategy to ‘Unlock Full Potential’ in the Pure Play space.

What are we looking for?

• Prior account management experience in the online channel is essential, ideally within FMCG and a solid understanding of the different eCommerce growth levers. Experience with Amazon would be advantageous.

• Experience of sales forecasting and profit modelling along with knowledge of Category, Shopper and Consumer data sources.

• Strength in data analysis with the ability to translate a variety of data into actionable insight.

• Ability to engage and influence a wide range of internal and external stakeholder groups across the business with strong communication skills, both verbal and written.

• A self-starter – you are curious, solve problems independently, see opportunities and make them happen with tenacity.

• Ideally you will be degree educated but this is not essential.

Total Benefits

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

What is it like to work at Kimberly-Clark?

Huggies, Kleenex, Andrex, Scott, Kotex, Poise, Depend. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day.

The identity of each and every one of our employees makes us who we are and makes our global company of over 40,000-plus employees stronger because of it. We are in the business of providing better care for a better world, for everyone, everywhere. At Kimberly-Clark treating individuals with respect is the way we do business and the way we lead our industry and our world. We’re building an organisation that looks and thinks like our customers around the world and are searching for talented people with different perspectives and varied backgrounds. People like you. It’s all here for you at Kimberly-Clark; you just need to join us!

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will then review your application and follow up with you if you seem like a great fit for this role

And finally, the small print….

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

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