Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy. Solving queries for customer quickly.

Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.

Our work includes some of the biggest issues in retail conduct regulation, including Consumer Duty, consumers in financial difficulty, vulnerable customers and

Developing and maintaining product guides and creating FAQs documents is also part of your role, allowing you to get a bit creative but also ensuring the

As a Customer Experience Representative, you will host all British Airways and any third party handling customers throughout the ground customer journey