We are looking for an Administrator, supporting BMU’s Account Managers to ensure clients always receive exceptional service levels.

Reporting to the Operations Director and working alongside the Account Managers, your role will include handling customer queries, providing regular reporting and involvement as required within the billing function of the account.

Responsibilities

• Working closely with the AMs to ensure accounts meet the required monthly targets.
• Understanding all designated customer accounts, pricing and billing processes.
• Liaising with energy suppliers which include submitting meter reads, terminations, identifying suppliers and any other support related to their meters
• Communicating via email and phone with customers and sending/ following up on quotes, updates, handling escalations & day-to-day queries as required.
• Management and updating of our databases
• Liaison with the Operations team to ensure client objectives / SLAs are met
• Supporting the Account Management team during holiday periods

Requirements

• Confident in speaking to and dealing with clients
• Organised and able to time manage and prioritise work load
• Competent IT skills using Microsoft, Excel, Outlook. Freshdesk is preferred but not essential as all training on our inhouse systems will be given
• Essential - At least 2 years experience working in an office environment

Work remotely

• Yes

Job Type: Full-time

Salary: £21,500.00-£23,000.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (required)

Work Location: Remote

Reference ID: Administrator
Expected start date: 06/02/2023

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