Are you someone that expects great customer service and therefore in your career has put the customer first and at the heart of everything you do?

If so, would you like to work for a high performing organisation that works in the heart of the NHS and whose people vision is for you to be the best you can be? If yes, we would love to hear from you!

Onboarding & Vetting

In this role you will provide an outstanding onboarding applicant experience, handholding the applicant through our Onboarding process ensuring they are fully compliant and able to start working for our NHS Trusts as quickly as possible.

Responsibilities include:

• To assess and resolve all enquires and requests on the telephone, but by all other channels of communication, providing a world class customer service with first point resolution, unless specialist knowledge or further investigation is required.
• Participate in the Onboarding process of our Bank Members by checking all documentation and ensuring it meets NHS Professionals compliance requirements.
• Handhold net new candidates through the Onboarding process ensuring all the are fully compliant to NHS/DBS & framework compliance standards before they start working bank shifts.
• To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers
• Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers
• Develop a good understanding of the organisation, its operations and deliverables and ensure compliance with NHS Professionals policies and procedures within work remit
• Support the creation, development and maintaining of relationships with Bank Members and internal NHS Professionals departments through polite and cooperative communications to help support collaborative working

Qualifications and Knowledge:

• The qualifications you will need is GCSE Maths and English 4/C+ and/or Experience in a customer facing role.

Experience:

• Experience in working within a compliance environment is preferable. You will need customer service experience and experience in sending emails, taking calls, webchats etc.

Skills:

• The skills that you would require for this job is, to be able to show determination and commitment to meeting deadlines & KPIs, the ability to work under pressure and respects the opinion of other listening to views and perspective & the ability to operate with an understanding of all required compliance legislation Also be able to manage own pipeline of candidates from the start of Onboarding to Work Ready. Lastly, follows procedures accurately and upskill to support other teams across the business.

We’d love to meet someone with:

• The determination and commitment to meeting deadlines & KPIs, the ability to work under pressure and respects the opinion of other listening to views and perspective
• Experience within a customer service driven environment
• Has the ability to work under pressure and own your own workload
• Possess excellent time management skills.
• Strong decision-making and problem-solving skills.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• Flexible Working – we offer a range of flexible working options that include working from home or part time hours
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,500.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Remote

Application deadline: 02/12/2022
Reference ID: 3181

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