Are you someone that expects great customer service and therefore in your career has put the customer first and at the heart of everything you do? Are you looking for a new challenge and enjoy working in a fast-paced environment?

If so, would you like to work for a high performing organisation that operates in the heart of the NHS and whose people vision is for you to be the best you can be? If yes, we would love to hear from you!

Responsibilities include:

• To assess and resolve all enquires and requests on the telephone, but by all other channels of communication, providing a world class customer service with first point resolution, unless specialist knowledge or further investigation is required.
• Participate in the recruitment process by checking all documentation and ensuring it meets NHS Professionals compliance requirements.
• To actively represent the customer throughout the organisation ensuring continuous improvement, highlighting any unusual events or trend and feeding back information to other team members and Team Managers
• Utilising personal knowledge gained from training, databases to ensure accuracy of information and efficiency when dealing with customers
• Develop a good understanding of the organisation, its operations and deliverables and ensure compliance with NHS Professionals policies and procedures within work remit
• Can show determination and commitment to meet agreed deadlines
• Keeps others updated and informed of progress
• Can looks for ways to make life easier
• Has been polite and helpful to customers
• Enjoys engaging and building a rapport with customers

To be successful in this post you will need to have the following attributes:

• Provide a friendly and effective onboarding management process based on

internal and external feedback, decreasing the time to book first shift and zero
tolerance for restrictions.

• Adherence to home office and NHSP guidelines to minimise any risk of a worker

being in post that is not compliant and/or puts patient safety at risk measured by
regular audits.

• Maintain your training and keep motivated to meet the changing needs of the

NHS.

• Deliver results through agreed objectives and KPI’s and targets which are in line

with operational and client needs.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 27 days per year, plus bank holidays
• Flexible Working – we offer a range of flexible working options that include working from home or part time hours
• A commitment to talent management & development
• Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
• Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

Job Types: Full-time, Permanent

Salary: £20,000.00-£22,500.00 per year

Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Remote

Application deadline: 30/11/2022
Reference ID: 3183

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