About us

The Professional Services Hub within UCL brings together key customer-facing and transactional services across different functions; HR, Finance, Estates, and IT. The newly formed One Desk department is the first point of contact for all external and internal customers. This position is within the One Desk AP helpdesk and will assist with all Accounts Payable queries (invoices & expenses) as well as system queries relating to our Oracle Finance system. Joining the One Desk team offers the unique opportunity to gain experience and exposure across multiple functions including Finance, HR, IT, and Estates.

About the role

In this role you will provide support and advice to our customers on a diverse variety of human resources queries and requests, ensuring the ticketing system is being used and updated in a timely and accurate manner. The position will require building excellent operational working relationships with stakeholders and colleagues, in order to ensure everyone receives excellent service delivery within the published service standards

About you

We are looking for someone with experience working in HR or Customer Service positions. Clear and effective communication skills are required. Consistently displaying the highest standard of customer service, with a focus on accuracy. You will be required to manage your workload through prioritization, time management, and organizational skills.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below: • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) • Additional 5 days’ annual leave purchase scheme • Defined benefit career average revalued earnings pension scheme (CARE) • Cycle to work scheme and season ticket loan • Immigration loan • Relocation scheme for certain posts • On-Site nursery • On-site gym • Enhanced maternity, paternity and adoption pay • Employee assistance programme: Staff Support Service • Discounted medical insurance Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.