VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

The purpose of the role is to help the visa application process and handle front office & back-office operations conducted at the respective Visa Application Centres. This role is full time, 41 hour 25 minutes per week, 5 days per week between Monday and Friday, working hours 8.30am to 5.30pm.

• Attractive Salary scheme in place depending on length of service and performance
• Incentives packages, bonuses, mission dependent

Areas of Responsibility & brief description of the role:

Processing visa and passport applications and data entry
Collection and scrutiny of documents and passports at the Application Centre
Handover of Passports to the specific High Commission and/or its consulates.
Handover of passports to Courier/Applicants
Handling of postal applications
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
Preparing reports for day-to-day transactions

Personal Requirements:

Excellent written & verbal communication skills
Good knowledge of Microsoft Office packages
A good attention to accuracy and detail
A proactive can-do attitude
Flexible / ready and willing to work in shifts
Languages: English, French

Job Type: Full-time

Pay: £37,000.00-£40,000.00 per year

Benefits:

• Company pension
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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