Position Type: Permanent, Full-Time

Work Pattern Shift Working - including nights and weekends

Department: Operations Control Centre

Location: East Midlands Airport

Responsible to: OCC Manager

Role Summary

Responsible for carrying out all daily operational activities and ensuring consistent, concise information flow with customers and group airline departments.

Ensure that all flights are ready for on-time dispatch and conform to Company and legal requirements.

Responsibilities

Support/assist with crew requirements e.g. accommodation and transportation as appropriate. Respond to aircrew enquiries. Update daily theflight crew management system.

• Carry out all departmental administration to the required standards, timelines and regulations.
• Proactively manage resources in the operational period to achieve a safe, efficient and on-time operation.
• Ensure confidentiality of all sensitive information and data received in the OCC is maintained at all times in accordance with good practice and legislation.
• Maintain professional standards and behaviours in accordance with good practice and company policy.

Responsible for flight watch ensuring that all movements are recorded in a timely manner and any disruption is highlighted to the OCC Shift Supervisor immediately.

• Maintain a weather and NOTAM watch appropriate to the network and communicate risks to the OCC Shift Supervisor.
• Ensure all planned flights have a filed flight plan in accordance with the operational schedule.
• Ensure that all required flight documentation is available to aircrew.
• Assist the supervisor in providing operational direction to Line Maintenance Control ensuring maintenance actions are tailored to meet the requirements of the customer with minimal disruption.
• Carry out the following tasks for ad-hoc flights and disrupted schedules:
• Arrange / change / cancel ground handling as required
• Obtain / change / cancel runway slots as required
• Plan routes and revise flight plans as required

• Ensure all customer and internal reports are completed and distributed on time and in full.
• Assist with customer enquiries as required.

Academic/Educational Requirements

• Educated to ‘A’ level or equivalent

Required Skills/Experience/knowledge:

• Minimum 2 years recent Aviation Operations experience, preferably in an airline operational control or crew planning environment
• Sound knowledge and understanding of flight planning, FDP Limitations, Weather reports & NOTAM’s
• Proven ability to work under pressure
• Use of aviation specific computer software including flight planning and ops control
• Effective and proven positive interpersonal skills and a demonstrable ability to work within a team.
• Excellent communication skills (both written & verbal)
• Proven problem solving & Planning skills
• Attention to detail and numeracy skills.

Job Types: Full-time, Permanent

Salary: £24,239.00 per year

Schedule:

• 12 hour shift

Work Location: One location

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