Louise Mulgrew is an award-winning greetings card and stationery publisher based in central Brighton. We supply over 400 independent shops in the UK and Ireland, in addition to our larger accounts with John Lewis, Waitrose and Waterstones, and distribute internationally to various countries in Europe, in addition to Australia, New Zealand and the USA.

We are a product-based business, so our focus is on sourcing sustainable materials, manufacturing locally and using eco-friendly packaging. We work with a variety of small UK-based businesses for all aspects of our production, from our luxury board that is made in a paper mill in the Lake District, to our amazing local litho and digital printing suppliers and our family-run fulfilment and distribution centre who pack each of our wholesale orders by hand in Gloucestershire.

Our own environmental footprint is something we are constantly striving to improve and we are proud partners of Eden Reforestation Projects and the Sheldrick Wildlife Trust and support their missions to conserve, preserve and protect wildlife and habitats.

The Role

This role would suit both an entry level candidate with a relevant qualification, or an experienced coordinator. It will involve working closely with the Operations team to deliver the day-to-day operational running for retail and wholesale customers. You will provide excellent customer service and support our team to ensure a high quality and consistent service to our retail and wholesale customers in the UK and abroad.

The ideal candidate will be an enthusiastic and proactive coordinator who likes solving problems. As the business grows, there is potential for more responsibility and promotion within the company.

Core Responsibilities

• Processing wholesale orders using a number of e-commerce systems
• Processing and packing retail orders
• Managing order progression and lead-in times
• Maintain accurate records
• Preparing documentation for export orders, such as commercial invoices
• Maintaining stock and component management systems
• Stocktaking of retail stock
• Updating Shopify with product descriptions and information
• Financial tasks such as generating sales invoices, credit notes and debit notes
• Responding to customer trade queries and leads
• Running sales reports for management
• Preparing product samples and submission documentation
• Develop strong relationships with our wholesale key accounts, distributors, and other stakeholders such as with our agents, suppliers and independent stockists
• Other ad-hoc duties as required

Required knowledge, skills and experience

• Familiarity with e-commerce systems or the ability to learn new systems quickly
• Excellent spoken & written English
• Min. two years’ experience in a customer facing, administrative role
• Accuracy as well as excellent attention to detail
• Highly organised and proactive
• Problem solving and an ability to prioritise and complete tasks
• IT savvy with proficiency in using Mac technology
• Experience using Excel spreadsheets and formulae.

Preferable but not essential

• Office experience in a small company environment
• Previous experience in wholesale
• Experience using Xero or Shopify or similar

Salary £23,000-25,000 per annum dependent on experience

Rewards and benefits

Flexible working options

Training and development opportunities

Well-being allowance

Birthday leave

4-day work week

Core schedule: Monday to Friday, 9am to 5.30pm

Job Types: Full-time, Permanent

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Employee discount
• Flexitime
• Wellness programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Brighton: reliably commute or plan to relocate before starting work (required)

Experience:

• Administration: 2 years (required)

Work Location: One location

Expected start date: 13/03/2023

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