Company Info

record uk is the UK subsidiary of agta-record, which is a business within the Assa Abloy Group. Assa Abloy is the worldwide market leader in door opening solutions. At record uk, we design, manufacture, supply, install and service automatic swinging, sliding and revolving pedestrian doors throughout the UK.

Through acquisition and organic growth, we are proud to have become the UK market leader, with ambition to grow substantially from our current position. Our production facility and head office is located just outside Glasgow and from here we support a wide variety of customers including many Blue Chip end-users, Main Contractors, Developers and specialist door companies.

We are seeking to recruit a dynamic Service Helpdesk Coordinator who will help deliver outstanding service to our valued customers on a shift pattern from Thursday to Sunday covering day and back shifts.

Job Description

This is an excellent opportunity for an experienced Helpdesk Coordinator to join our service team.

The role is part-time, covering days and nights and weekends on rotational shifts.

The main responsibilities of the role are:

· Create all calls on our internal system; accurately and within required timescales, updating client portals wherever necessary.

· Respond to email and telephone queries from customers and engineers.

· Liaise closely with Service Manager, raising issues on a timely basis to ensure speedy resolution.

· Must be able to work positively and with enthusiasm in an extremely fast paced environment.

· Attention to detail is imperative.

· Work closely with team members, providing proactive support where necessary.

Essential Criteria

• Previous experience in a similar service environment.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• To work Thursday to Sunday and on call
• Intitial triaining and ad hoc training will take place at our head office (G720AH) therefore must be within commuting distance.

Additional Information

· This role will allow primarily for working from home, however training will take place at our head office and occasional days at the office will be required thereafter.

· Holidays: 13 days (pro rata based on part-time hours)

· Salary: Negotiable – dependent on experience.

· Remote working from home.

· Office Location: Record UK Office, unit D, 9 Watt Place, Hamilton International Park, Blantyre, G72 0AH;

Job Type: Part-time
Part-time hours: 14 per week

Schedule:

• Weekend availability

Work Location: Hybrid remote in Glasgow G72 0AH

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