About the role

International SOS is currently recruiting for a Product Analyst to join our Content Services team. If you are passionate about health and security content, enjoy analysing complex data and turning it into actionable goals then this is the role for you.

Through our integrated medical, wellbeing and security services International SOS provides care for +9,000 organisations, from more than 1,000 locations in 90 countries. It’s a unique opportunity to join a company with a worldwide reach and a human touch. Our purpose is to protect and save lives.

In this role, you will have a unique opportunity to work with various stakeholders, internal and external, to define user stories, requirements and specifications for features, capabilities, and improvements across a portfolio of content services and platforms which will have a direct impact on how we grow as a business and add value to our clients. Reporting to the Senior Product Owner you will work closely with delivery teams for implementation and ongoing analysis and support.

Key responsibilities

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  Develop detailed user stories, business requirements and functional specifications and other analysis documentation
• Work closely with all delivery teams, including QA, to ensure that defined user stories and requirements are properly aligned, implemented, tested, info security compliant and delivered
• Build expertise across group and individual business line digital product portfolios, as well as an understanding of their systems and capabilities
• Act as SME of specific capabilities and processes within Content Services
• Build effective and meaningful relationships with relevant business line stakeholders, acting as an interface between the business, operations, and technology teams
• Participate actively in managing processes, workflows and ceremonies supporting overall product delivery, including stand-ups, sprint planning and reviews, Confluence documentation, Jira tickets, acceptance criteria, and release management
• Manage and validate the ongoing support/maintenance process and backlog for the Content Services delivery team

About you

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  Broad technical expertise - experience with data migration, APIs and Content Management Systems
• Experience in agile digital development and knowledge of digital analytics processes and tools
• Knowledge of data/content structure and migration
• Outstanding analytical skills and the ability to make complex issues simple
• Ability to work autonomously as well as collaboratively
• Experience collaborating with backend Engineering teams

Benefits

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  Private health care, Dental cover, Pension scheme, Life assurance
• 22 days annual leave increasing with service, option to buy additional leave, Birthday leave, 5 days study leave, paid volunteering day
• Cycle2work, season ticket loans, gym discounts, childcare vouchers)
• Access to our Employee Assistance & Employee Support Programme
• Opportunity to work at Chiswick Park, business park and all Enjoy-Work events

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