Programme Officer

Job reference number: GLA041624
Contract type: 12 months Fixed Term Contract
Closing date: Thursday 09 March 2022
Interview date: To be confirmed
Salary: £42,411 per annum
Grade: 7

Real change happens when you mix inventive thinking with an industrious attitude. That’s been the way at the Royal Docks since 1855, and it’s the way we’re moving forward now. We’re creating a compelling commercial district, connecting our communities and expanding our relationships with the world. And to help us do it, we’re looking for people ready to grow their expertise on some of London’s largest development projects. Work with us to turn Royal Docks into a thriving place for living and working. Together we’ll achieve more.

The opportunity

Reporting to the Senior Programme Manager, the Programme Support Officer will provide support with the implementation of programme management processes and monitoring of programmes and projects for the Royal Docks Team.

To assist the Senior Programme Manager with implementing the delivery of the Royal Docks Success Framework, establishing new systems in data collection and monitoring of project performance and activity towards capturing long-term impacts.

To assist with all aspects of programme administration and delivery including financial modelling exercises, managing input from legal and technical advisors, budget and risk management, and assist the teams with financial year-end processes as well as other relevant monitoring tasks.

Principal Accountabilities

Person Specification

Technical requirements/experience/qualifications:

Behavioural Competencies

Building and managing relationships

…is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals.

Level 2 Indicators of effective performance

• Identifies opportunities for joint working to minimise duplication and deliver shared goals
• Develops new professional relationships
• Understands the needs of others, the constraints they face and the levers to their engagement
• Understands differences, anticipates areas of conflict and takes action
• Fosters an environment where others feel respected

Stakeholder Focus

… is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations.

Level 2 indicators of effective performance

• Seeks to understand requirements, gathering extra information when needs are not clear

• Presents the GLA positively by interacting effectively with stakeholders

• Delivers a timely and accurate service

• Understands the differing needs of stakeholders and adapts own service accordingly

• Seeks and uses feedback from a variety of sources to improve the GLA’s service to Londoners

Communicating and Influencing

… is presenting information and arguments clearly and convincingly so that others see us as credible and articulate, and engage with us.

Level 2 indicators of effective performance

• Communicates openly and inclusively with internal and external stakeholders

• Clearly articulates the key points of an argument, both in verbal and written communication

• Persuades others, using evidence based knowledge, modifying approach to deliver message effectively

• Challenges the views of others in an open and constructive way

• Presents a credible and positive image both internally and externally

Planning and organising

… is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard.

Level 2 Indicators of effective performance

• Prioritises work in line with key team or project deliverables
• Makes contingency plans to account for changing work priorities, deadlines and milestones
• Identifies and consults with sponsors or stakeholders in planning work
• Pays close attention to detail, ensuring team’s work is delivered to a high standard
• Negotiates realistic timescales for work delivery, ensuring team deliverables can be met

Research and analysis

… is gathering intelligence (information, opinion and data) from varied sources, making sense of it, testing its validity and drawing conclusions that can lead to practical benefits.

Level 2 Indicators of effective performance

• Proactively seeks new information sources to progress research agendas and address gaps in knowledge
• Grasps limitations of or assumptions behind data sources, disregarding those that lack quality
• Analyses and integrates qualitative and quantitative data to find new insights
• Translates research outcomes into concise, meaningful reports
• Identifies relevant and practical research questions for the future

Problem solving

…is analysing and interpreting situations from a variety of view points and finding creative workable and timely solutions.

Level 2 indicators of effective performance

• Processes and distils a variety of information to understand a problem fully
• Proposes options for solutions to presented problems
• Builds on the ideas of others to encourage creative problem solving
• Thinks laterally about own work, considering different ways to approach problems
• Seeks the opinions and experiences of others to understand different approaches to problem solving

Responding to Pressure and Change

… is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift.

Level 2 indicators of effective performance

• Maintains a focus on key priorities and deliverables, staying resilient in the face of pressure

• Anticipates and adapts flexibly to changing requirements

• Uses challenges as an opportunity to learn and improve

• Participates fully and encourages others to engage in change initiatives

• Manages team’s well-being, supporting them to cope with pressure and change

Organisational Awareness

… is understanding and being sensitive to organisational dynamics, culture and politics across and beyond the GLA and shaping our approach accordingly

Level 2 indicators of effective performance

• Challenges unethical behaviour

• Uses understanding of the GLA’s complex partnership arrangements to deliver effectively

• Recognises how political changes and sensitivities impact on own and team’s work

• Is aware of the changing needs of Londoners, anticipating resulting changes for work agendas

• Follows the GLA’s position in the media and understands how it impacts on work

Please note all applications for this vacancy must be submitted via our online recruitment system. We do not accept CVs alone for this role. Please upload a personal statement with a maximum of 1500 words to the ‘Additional Documents’ section of the form, ensuring you address the following technical requirements and competencies in your personal statement. Word or PDF format preferred and do not include any photographs or images.

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA competency framework

Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.

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This role will be based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

London's diversity is its biggest asset and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role, please contact Anand.mehta@london.gov.uk or a question about the application process, please email glarecruitment@engageats.co.uk quoting reference GLA041624