RetrofitWorks is seeking a Retrofit Project Administrator to support a growing amount of retrofit projects in and around Hastings. RetrofitWorks is on a mission to improve the energy efficiency of East Sussex' housing stock and this role is instrumental in successfully delivering these retrofit projects.

The Retrofit Project Administrator will support the Project Manager in delivering a high quality service to customers whilst adhering to all contractual and regulatory requirements. You will be required to support the growth of the RetrofitWorks cooperative by working with future and current members, who will be local SMEs that deliver the retrofit project in East Sussex.

What will you be doing?

As well as being passionate about energy efficiency and retrofit, you will be responsible for:

• Providing an excellent service to customers having their homes renovated and dealing with all queries in a timely manner that builds loyalty and company reputation
• Liaising with contractors and retrofit coordinators to ensure they’re delivering against the required brief
• Treating all customers with respect at all times, including the vulnerable and elderly
• Ensuring all data and administration is up to date and organised effectively, ready for external auditing
• Communicating with contractors and clients in a simple and effective manner and ensuring they’re informed of retrofit progress at all times
• Assisting the Project Managers with the resolution of complaints and maintaining a high level of customer service
• Complying with the Data Protection Act and ensuring the security of personal information
• Liaising with the Finance department to ensure that invoices and payments are processed promptly and efficiently

The role of Retrofit Project Administrator would suit someone who thrives on delivering high levels of customer service in a fast-paced and high volume work environment. With great administration, analytical and organisation skills, having experience in the construction/retrofit industry would be an advantage but we are keen to hear from you if you have transferable skills outside this sector. We are seeking someone with a positive, can-do attitude who enjoys communicating with people at all levels to ensure the project is delivered in a successful and timely manner.

In order to succeed, you will need excellent communication and administration skills with the ability to respond quickly to customers’ needs. Some knowledge of retrofit or grant funding would help but if you’re passionate about energy efficiency and a fast learner, then this would also be great.

What’s in it for you?

This is an attractive opportunity to work for a leading provider of retrofit projects across the UK. We are on a mission to make the UK’s housing stock more energy efficient and reduce our carbon emissions and we want passionate people to join us on our exciting journey. In addition to a competitive salary, holiday and other benefits, we offer flexible working and are progressive in our thinking to provide a positive work/life balance.

How to apply:

Please send your CV and a covering letter to the email address stated with the job title and your name in the subject heading. Please note, you will be required to complete a short application form as past of the process.

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Sick pay
• Work from home

Schedule:

• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• St Leonards-on-Sea: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in St Leonards-on-Sea

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