Vacancy: Project Manager

Reference: PM/LSB/PB/BSE/SNE/02/2023

Date: 24/02/2023

Contract: Permanent

Hours of Work: Full Time (36.25 hours per week)

Reporting to: Head of Projects

Location: Hybrid Working between home and any of our UK offices: Lisburn (Northern Ireland), Peterborough (Cambridgeshire), St Neots (Cambridgeshire) or Bury St Edmunds (Suffolk)

At Xperience we deliver business efficiencies through Digital Transformation.

We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

The Role

Reporting to the Head of Projects, the postholder will be responsible for the successful delivery of projects, as well as ad-hoc consultancy engagements, to Xperience customers. The role involves working with our sales and finance teams, project co-ordinator, engineers, consultants and architects to ensure successful delivery of project objectives. The role will require some onsite meetings and support for customers on an ad-hoc basis.

Responsibilities

• End to end management of the project lifecycle including: project initiation, defining the project scope, objectives, user acceptance criteria and communication strategy; planning and resource booking; managing the project progress and communications with clients and resources; project closure and handover to support
• Be the principal contact for the client on all project matters, ensuring responsiveness throughout
• Maintain, all project documentation, including risk, change and action logs
• Contribute to management level reporting for the Chief Operations Officer and the wider management team
• Undertake quality checks for projects, recording the results
• Liaise with sub-contractors or other third parties that form part of a project
• Maintain the Xperience project management system – ConnectWise including ensuring that time used for projects/tasks is accurately recorded
• Liaise with Finance and Sales teams to confirm invoice and delivery dates, ensuring invoices are released on time
• Work with Technical colleagues to support Sales with developing statements of work, equipment lists and time estimates

Person Specification

Essential:

• Minimum of 2 years’ experience in the successful delivery of projects
• Confident in dealing with C-Level executives and project stakeholders
• Able to analyse potential problems and identify routes to resolution
• Confident in recording, tracking and reporting on tasks, progress and challenges
• Able to communicate exceptionally well with others, both internal and external
• Able to manage time effectively and proficient at working across multiple active projects
• Self-motivated with the ability to ‘think smart’ and adapt quickly
• Pro-active; identifying areas to improve and processes to introduce consistent results
• Willing to travel to client sites across England or Northern Ireland for meetings
• Ability to live and work in the UK (unfortunately we are unable to sponsor visas)

Desirable:

• Experience in the delivery of IT projects
• Project Management qualifications such as Prince2 or Agile
• Professional IT Certifications
• Experience of using ConnectWise Manage
• Previous experience of operating within an IT Managed Service Provider

Competencies required for role:

Communication
Conveys information and ideas clearly and succinctly. Listens to others and values different opinions. Adapts tone, style and approach toward people depending on audience and situation
​
Teamwork and Collaboration
Shares knowledge continuously and encourages others to do the same

Results Focussed/Problem Solving
Anticipates issues before they occur and develops and implements contingency plans
​
Client and Commercial Focus
Proactively anticipates and manages the needs of internal and external clients to meet and exceed customer expectation

Xperience is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Lisburn: reliably commute or plan to relocate before starting work (required)

Experience:

• Project Management: 1 year (preferred)

Work Location: Hybrid remote in Lisburn

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