You

You’re a caring person with a friendly manner and smart appearance. You’ve got experience dealing with the general public. Ideally, you’ll have worked in a care home setting. You’ve got a good basic education with GCSEs (or the equivalent) including English and Maths. You also know your way around Microsoft Office. Customer service is something you really enjoy and you’re good at dealing with all sorts of people – face-to-face, on the phone or by email. You’re a multi-tasker who can work well under pressure and uses initiative. You like the idea of being part of a friendly team, working together and contributing to the success of your care home.

Your role

As the first person customers meet when they come to our home, your role is vital. We’ll expect you to welcome visitors in a friendly, professional way. You’ll also make sure the Visitor’s Book is completed properly and that the right team member is told of the arrival. You’ll need a courteous telephone manner and be able to reply promptly to email enquiries. As well as providing great customer service, you’ll be responsible for general office duties such as helping with the payroll. As ‘front of house’, you’ll be a valued member of our team. You’ll receive excellent support from your colleagues and quality training to progress in your career.

As a Receptionist/Administrator at Care UK, you can look forward to:

• Competitive pay – we pay more than the average
• Fast-track career options, e.g. into management roles
• Quality training to develop your skills
• Flexible hours
• Bank holiday enhancements
• Stakeholder pension
• Childcare vouchers
• Free uniform
• Thousands of online and in-store discounts

About Care UK

We run over 120 homes and day clubs across the UK. We provide residential, nursing, dementia and end-of-life care for older people. As one of the UK’s leading care home providers, our goal is to help every employee fulfil his or her potential – with first-class training and support.

At Franklin House care home in West Drayton, expect quality care in comfortable surroundings.

This website has lots of information to give you a sense of what life is like at Franklin House. You can find out more about the home, daily life here. Take a look at what our residents’ families think of our care home.

We have a warm and friendly team who enjoy getting to know each resident’s needs and their hobbies and interests. It means we can tailor our care to each individual. For example, all of the activities we offer at the care home are based around residents’ lifelong hobbies as well as other things they tell us they like doing.

Franklin House residents can get involved in a range of activities from art classes to reading clubs and enjoy performances from the musicians and professional entertainers who regularly come to visit. We also enjoy going on regular outings with our residents to the cinema, nearby parks around West Drayton, as well as attractions further into London or around the home counties. Find out more about daily life at Franklin House here.