Receptionist (Part Time = 4 days p/w) (100% office based)

Reporting to Office manager

Who we are:

Here at the Energy Institute (EI) we endeavour to find talent that will live and breathe our values. We pride ourselves on our values and show this through ensuring that we are inclusive by treating each other with care and respect. Our goal is to continually build trust through open and professional collaboration within all areas of the EI throughout employee’s own teams and the business. At the centre of all that we do here at the EI we always strive to exude our desire of being passionate about making a difference not only within our own organisation but within the energy sector as a whole.

We are a global, independent network of professionals spanning the world of energy, convening and facilitating debate, championing evidence and sharing fresh ideas.

Energy professionals of all ages, genders, backgrounds and disciplines look to us for the knowledge, skills and good practice they need to pursue impactful careers in this vital, fast-evolving field.

What you’ll do:

• Taking and directing calls, through a switchboard
• Completing administrative tasks like filing and delivering and accepting mail
• Opening and sorting mail
• Cleaning, organising, and maintaining the reception area
• Keeping basic office supplies like pens stocked and accessible to visitors
• Ordering supplies for the rest of the office
• Signing in staff and visitors, supplying them visitor's badges (if required)
• Using speaker system as needed to speak to visitors via the intercom as a security check
• Maintaining front door security and reporting any suspicious activity
• Maintaining the meeting room booking system
• Logging staff sickness and maintaining records
• Arranging for catering for meetings and daily office use
• Scheduling courier and travel arrangements
• Greeting visitors to the facility warmly and offering them help immediately
• Providing customer support and taking messages
• Answering questions about products or services offered via Live Chat function
• Managing the Info inbox and responding & forwarding in a timely manner
• Answering questions about office hours and who is in the office at any given time
• Interacting with other departments such as IT when staff and visitors need more technical assistance
• Scheduling appointments and meeting times
• Representing the business with a positive attitude and professional appearance
• Engaging in public relations and meeting room marketing
• Covering other team duties in times of absence
• Required to work outside normal working hours and extra days from time to time

The knowledge, experience and qualifications you need:

• Reception and good customer service experience
• The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation
• Excellent telephone manner and the ability to communicate effectively at all levels
• Experience of using switchboard and in-house IT systems
• Experience of dealing with the public
• Previous experience of working in a team
• Knowledge of Microsoft Office software
• Able to communicate effectively both orally and in writing
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Able to work under pressure and able to work in a changing environment
• Pleasant and articulate manner
• Flexible in relation to working hours
• Good attendance record in previous employments
• An understanding, acceptance and adherence to the need for strict confidentiality
• Approachable & positive attitude
• Good general education, GCSE grade A-C, or equivalent, in English & Maths
• Customer service qualifications desirable

Benefits:

• Generous pension scheme
• Compressed working scheme
• Cycle to Work Scheme
• Season Ticket Loan
• Great office culture
• Training and professional development opportunities
• All staff/team socials

£20,000 - £23,000 per annum which is an Full Time Equivalent of £25,000 - £29,000

Job Types: Part-time, Permanent
Part-time hours: 28 per week

Salary: £20,000.00-£23,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Flexitime
• Life insurance
• Sick pay

Schedule:

• Flexitime

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 24/02/2023

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