Here at Crimson Hotels, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.

We’re looking for a friendly and passionate Receptionist to join our dynamic team.

The Role

As a Receptionist, your role will be to truly listen to our guests, to anticipate their needs and achieve 100% guest satisfaction.

Your key duties as Receptionist will include handling check-in and check-out services for the guests and assisting them with requests during their stay.

The Person

As well as having previous experience in a similar role, we look for Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

Benefits

• You and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the IHG Family
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Attractive front office upselling incentives scheme
• Recommend a Friend incentive – bring your friends on board and receive a bonus after they’ve been with us for 6 months
• Free-of-charge meals to enjoy on duty
• Life Assurance
• Access to a perks platform

Holiday Inn Express London — Heathrow T5 is ideally located close to the M4, M25 and M40 – providing easy access from all directions. This Heathrow Terminal 5 hotel is well-positioned for touring Windsor Castle, Henley, Legoland and Thorpe Park. Twickenham Rugby Stadium, Wembley Stadium and Wembley Arena are also within easy reach. Additionally, the hotel is a short drive from Brunel University making it a convenient choice for visiting family or attending university open days. The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar. We are an ideal business and event venue and offer versatile function rooms which are ideal for any setting.

The hotel offers tastefully furnished bedrooms, with plush duvets and a choice of pillows for a truly restful sleep. Start the day with the complimentary Express Start Breakfast and enjoy a variety of dining options including a Guest Lounge and Great Room Restaurant and Bar. We are an ideal business and event venue and offer versatile function rooms which are ideal for any setting.