An amazing opportunity has just opened up within our Hotel Reception Department for a full-time receptionist, 32 - 40 hours per week.

As a member of our dedicated team, you will be part of the Front of House Team and one of the first points of contact for all our guests and visitors.

The ideal candidate needs to be a professional individual with hotel experience who is a self – starter and can work independently or within the team.

We are always willing to train though so, if you’ve worked in a similar customer service position this would be a great opportunity for you to learn the hotel industry.

A high standard of spoken & written English is required with outstanding communication, interpersonal, customer service, and organizational skills are needed for this position.

You will be spending most of your day dealing with a wide variety of guests and visitors so you will be interacting with people who have different personalities and needs.

Main Job Duties and Responsibilities:

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in and out
• maintain clear and accurate records of guest room bookings
• listen and respond to guest queries and requests both in-person and by phone
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• review accounts and charges with guests during the check-out process
• process accurate payment of guest account

Job Type: Full-time

Salary: From £11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Shift availability:

• Day shift (preferred)
• Night shift (preferred)

Application deadline: 31/03/2023
Reference ID: Reception Spring 2023
Expected start date: 27/02/2023

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