We're currently recruiting in our London Heathrow Airport (Bath Road) Premier Inn. Working 37.5 hours per week, paying up to £11.40 per hour.

Reservations administrator

HOTEL NAME: London Heathrow Airport (Bath Road) Premier Inn
LOCATION: Hounslow (TW6 2AB) Middlesex
HOURS: 37.5
SALARY: Up to £11.40 per hour

As a Reservations Administrator you will be part of our customer eccentric team based in a lively and fast paced Premier Inn hotel. Whether it’s a last-minute booking or a simple enquiry, our goal is to provide a personable service to the many customers and future guest that contact us daily, no two calls are ever the same so be prepared to bring your individual personality and perspective on what great service looks like, we will teach you the rest!

Inside the role:

Our Reservations Administrator demonstrate a passion for excellent customer service, converting calls into bookings for our hotel. You will be the first point of contact our guests have with the Whitbread brand so being able to build rapport and trust is crucial.

We will support you to expand your knowledge of Premier Inn and associated brands allowing you to confidently demonstrate a genuine care for our guests.

What you will be doing:

• Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience.
• Listening to our customer and extracting information to further understand their needs
• Have a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved.
• Utilise the resources available to provide a variety of options that matches their needs.
• Handling calls with a confident, friendly, and professional telephone manner and ensure that all queries are resolved
• A transparent communication style will guarantee our policies and T&C’s
• Working towards your own as well as team objectives and targets.
• Having a commercial mindset to generate quality revenue opportunities to meet business objectives

What we are looking for:

• Proficient English, both written and spoken
• Motivated to work towards targets
• Strong and confident with an engaging telephone manner and natural ability to build rapport
• Confident using many different computer programmes
• Good time management skill with the ability to balance priorities whilst maintaining a high standard
• Ability to multitask and problem solve simultaneously
• A persistence and can-do attitude
• Preferably worked in similar environment however not essential
• Ability to be flexible with work hours, including working shifts, weekends, and bank holidays

In return for your commitment, we’ve got some great benefits to offer:

• Whitbread’s Privilege Card, which gives you up to 60% discount on hotel rooms and 25% discount across our restaurant brands
• huge discounts on our famous Premier Inn Hypnos Mattresses, pillows, and beds
• discounted on-shift meals, starting from £2 or 50% off the standard menu price
• Costco membership and other retail, gym and leisure discounts including Virgin Experience Days and O2 Open Employee discount.

On top of all that, there are financial benefits like a pension and annual Sharesave schemes; wellbeing benefits including eye health and Vision Express discounts; and we’ll help you support the charities you care about by matching what you give.

So, if you see yourself inspiring our guests, driving revenue for our hotel and restaurant brands and being part of the Premier Inn family, we would love to hear from you today.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQ+ community (those who identify as lesbian, gay, bi, trans, and non-binary or those who use a different LGBTQ+ term), are strongly encouraged to build a career with us. We are open to part-time and flexible working and, where possible, will try to support this.