The role is customer facing but the customers are system experts so you will be problem solving and mostly operating at a second line support level, managing

Developing your knowledge of services and products to help our customers. Acting as the first point of contact for customers in branch or over the phone.

Issues Resolution: Coordinate with other internal teams for system access, maintenance and product upgrades, respond to client service problems and questions by

Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality

The Customer Success Manager will have full accountability to deliver against contractual commitments, driving satisfaction and value to the customer whilst