Retail Operations Manager (12 Month FTC)

“While our precious writing instruments record the moments of your life,

our equally exquisite watches aid you in keeping track of them”

Montblanc – Retail Operations Manager

(12 Month Fixed Term Contract)

HOW WILL YOU MAKE AN IMPACT?

To support the Boutique network achieve their sales and profitability objectives, by providing best in class operational support.

Main Responsibilities:

• Optimise and maximise performance in sales, profit and strategic objectives for all Boutiques
• Daily, weekly, monthly, quarterly reporting and follow up of business performance
• Set and monitor regularly Retail KPIs and targets
• Monthly and annual sales forecast of sales
• Own the Limited Editions business: sales, enquiries, client development, local and international Limited Editions events
• Develop and monitor Retail incentives
• Apply all international Retail guidelines and actively ensure the implementation across the network
• Follow up all operational Boutique activities in order to optimise Boutique performance (e.g. mystery shopping, NPS)
• Manage and train staff on all tools and databases
• Coordinate CRM strategy with Marketing and nurture and support CRM mindset and plan implementation to achieve targets
• Support Brand Director and the management team in the budget process (presentation/ figures/ analysis)
• Key point of contact for all relevant departments at HQ, Richemont and Montblanc UK teams
• Responsible for all Health & Safety issues
• Responsible for all repairs, maintenance, facilities’ follow-up, contractors’ management, and budget follow-up
• Support all brand events, especially client events and activations
• Support Brand Director and management team in all commercial activities and projects.
• Cover for Boutique staff in emergencies
• Plan, attend and follow-up on all Retail meetings
• Support Customer Service and After Sales operations when needed
• Monthly sales reporting and action planning

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Prior operations background – approx. 5 years relevant experience
• Previous exposure to a retail business – luxury preferable
• Experience in Business Analysis and Operations
• Impeccable team spirit, proactivity, agility and autonomy
• Exceptional organisation skills and problem-solving capability
• Strategic and analytical thinking – proactive and commercial
• Strong attention to detail and ability to prioritise
• Results and solutions-oriented whilst remaining client focused
• Business studies and strong relationship skills – true collaborator
• Exceptional knowledge of Microsoft Office and SAP

HOW DO WE KEEP YOU SMILING?

As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks

2nd Stage – Interview with the Brand Director for Montblanc UK

3rd Stage – Interview with the Flagship Boutique Manager & HR Business Partner for Montblanc