We are looking for a Retail Team Manager who will implement, monitor and review the effectiveness of our commercial operation working across stock, sales and the customer experience, including for our matchday operation. You'll be making decisions to drive improvements and enhancements across these areas.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Delivering of our store operations planner which includes forward planning, team organisation and ongoing reviews.
• Ensuring consistently high standards are maintained, with weekly store walks alongside the team.
• Owning the Profit and Loss line.
• Planning and delivering successful kit and product launches throughout the season.
• Managing regular stock takes.
• Being an inspiring leader enabling the team to deliver a world class service, building great team dynamics with a positive culture and high moral, aligned to our visions and values as a club.
• Contributing ideas and solutions to support our retail plan by driving performance and managing costs.
• Effectively coordinating the stores team, being an ambassador for change and helping the Senior Manager create a culture which embraces change and challenges the status quo to improve the customer experience and drive sales.

What we are looking for

• Experience of operating in a high-street retail environment.
• Experience of managing others.
• Demonstrable experience in driving sales, improving service levels, managing cost control and delivering an excellent customer experience.
• Able to make commercial decisions based upon company trade reports.
• Experience of providing feedback on team members performance and taking ownership for development and coaching.
• Someone self-driven and motivated with a can-do attitude and the desire to make a real difference.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Discounted Arsenal season tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners
  

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.