We are the Lotto company that puts people first. We know that the feeling of belonging, impact and purpose is a key driver of individual and organisational success today. We promise to invest in the personal development of our people now and in the future, providing them with a relevant and meaningful work environment like no other.

Our Gibraltar-based business is active in 15 markets, has over 400 employees, and more than 15 million customers worldwide. Just come as you are – and discover yourself in the Land of Happiness! We enable extraordinary performances and individual growth.

You may already know that Lottoland continually strives to enable our customers to hit the jackpot. In June 2018, Lottoland paid out €90 million to one lucky winner in Germany - this win has been confirmed by Guinness World Records as the largest online gambling pay-out. Pushing the boundaries of our industry enables extraordinary, almost impossible achievements and individual growth. Now we are enabling our employees and future colleagues to dream bigger too through relevant ideas, substantial actions, and meaningful purposes.

It's a win-win situation: we look forward to your full engagement and offer you: flexibility, inclusion, a common purpose, benefits, support, sustainable personal growth, and deeper connections. We are likeminded individuals who are doing things differently. It's the people who make the difference at Lottoland.

We live an open culture with each other where we enable everyone to be genuine, get resilient, take ownership and work together. Your skillset is important, but your values and mindset are the real key to success. For all the ones who are anything but ordinary: this is your call. This is your one in a million chance! Here you can find your meaning, your purpose, your role, and your true self, in a land like no other. We bet on you.

Position:

Accountabilities:

• Work the daily team reports looking to identify unusual behaviour, red flags and vulnerable players to protect our players and the company.
• Review accounts across multiple markets, jurisdictions and regulations adjusting to follow the process of each market.
• Take ownership and action JIRA tickets raised for the Risk Ops team and support the wider teams with finding solutions for players.
• Protect any players by applying appropriate action on the account and / or financial payment instruments, where there have been signs of suspicious activity / fraud.
• Achieve Productivity & Quality Assurance targets.
• Deliver process related training to the Customer Operations team as and when required.
• Support the Customer Operations team on daily queries and escalate issues to the Management Team.
• Support Lottoland project delivery by undertaking user testing of new processes and constructive feedback to working groups.
• Raise SARs with the Lottoland MLRO, identifying individual player suspicion and group trends.
• Follow the team Standard Operating Procedures, keep up to date with key change and ensure you act in line with policy and regulatory requirements at all times.
• Support with updating our team Standard Operating Procedures with changes once approval is received from Compliance & Risk Operations Manager / Team Leader.
• Follow our core values and behaviours, leading by example under the GROW framework at all times

Requirements:

Must have

• Attention to Detail.
• Understanding of KYC Regulations.
• Fluent English.
• Ability to stay focused with spike volumes.
• Computer skills – excel.
• Team player.
• Ability to work independently or remotely if required.
• Analytical mind to work well with numbers.
• Previous experience in identifying fraud triggers in the Gambling sector.
• Understanding of payment journeys between providers and merchants.

Remember you do not have to tick all boxes these are just an example of skills/experience that may support you in the role!

Other information:

Gibraltar – a home in the sun.

A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here!

Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage.

Every day is an adventure and you’ll be joining others who have made the leap for this unique lifestyle opportunity.

Benefits:

• Competitive salary.
• Bonus based on quality and performance.
• 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
• Flexible Working Schedules.
• Dog Friendly offices.
• Continuous learning/development opportunities and progressive career paths.
• Coaching Sessions.
• Employee assistance programs focused on mental health.
• Diverse and inclusive environment.
• Corporate events & parties.
• Teambuilding activities.
• Worldwide premium healthcare.
• Subsidised gym membership within a variety of locations in Gibraltar.
• Fresh fruit and hot refreshments.
• Tailored relocation packages to meet your needs to support your transition.

Our Culture:

• Lottoland is a dynamic, creative and technologically advanced organisation.
• Passion for innovation is a strength that is valued in Lottoland employees.
• Managers need to inspire and develop their teams to get the most out of them.
• Putting customers first is key to Lottoland’s success as is collaboration across the business.
• Employees are empowered to do their best but held accountable for their actions.
• Grit and determination is a prerequisite for all Lottolanders.
• Honesty, integrity and trust are a given.

To share this opportunity, please use the link below:

https://cezanneondemand.intervieweb.it/lottoland/jobs/risk-operations-executive-30930/en/

Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com

No agencies at this time.

Right to work in Gibraltar.