Location: Home Based
Working from home may be the new normal for many, however this is something we have always done, and we are pretty proud of!
We are really pleased to be expanding and looking to recruit a Safeplay advisor to further strengthen our approach to safer gambling in the Netherlands.
As a Safeplay advisor you will use your exceptional customer service skills to create opportunities to learn more about our players and promote the use of safer gambling tools. This is a permanent remote position, available for applications in the UK or in country. All applicants must be fluent in Dutch & familiar with Dutch culture with the ability to speak, read and write English as a second language.
SAFEPLAY ADVISOR
What will you do...

• Use player behavioural data to identify potential increased risk.
• Interact with players to gain a better understanding of how they're using tombola and their relationship with gambling via phone, email, and live chat.
• Monitor player behaviour and apply a risk-based approach to determine the most appropriate level of action required to help that individual avoid harmful gambling.
• Keep up to date with regulatory requirements and process changes to ensure most appropriate actions are taken.
• Promote and educate safer gambling across the business, sharing best practice to ensure a consistent approach to safer gambling & give visibility of our players true experience with tombola.
• Be creative. Contribute to the development of improving our approach to safer gambling.

To be a success in this role you will be

• Passionate
• Motivated
• Team player
• Excellent communicator
• Experience of working in an environment which requires the ability to multitask.
• Confidence in making decisions based on the assessment of risk.
• High attention to detail, with the ability to understand & interpret a varied amount of information.
• Take charge of your own development by encouraging feedback and further training where needed.
• Ability to adapt to change and understand the need of continuous evaluation.

Who are we looking for...
We aim for an awesome customer experience, and the foundations of this are a team with a positive attitude and eagerness to make a difference. You will be well organised and positive minded. Analytical and logical thinker with good listening skills. Structured problem solver and have excellent Customer Service skills. You should be driven with great time management skills. We’re a friendly bunch, with community at the heart of everything we do - to be successful in this position you must be a team player, someone great to be around. We want you not just to be good but to be great -with that comes commitment to continuously learn and develop in your role so we can deliver the best possible experience for our players
Shift patterns:
Monday: 12pm-4pm & 4pm-8pm
Tuesday: 12pm-4pm & 4pm-8pm\*
Wednesday: DAY OFF
Thursday: 4pm-8pm & 8pm-12am
Friday: DAY OFF
Saturday: 4pm-8pm & 8pm-12am
Sunday: 12pm-8pm & 4pm-8pm
Total = 36 hours SPA + \*4 hours CS
Benefits
We know that having a happy team is key to creating the feel-good factor that helps us be the best we can be as a business, so we offer a competitive range of benefits including the usual stuff like quarterly bonus, pension and private medical care.
To check out all of our benefits, please visit our benefits & perks* page.*

Job Type: Full-time

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