Description

Are you looking for a role where you can make a difference to our business and the lives of our customers? Do you want to be a truly valued member of a team? Then we at AXA Health would welcome you!

We’re recruiting talented Sales Consultants to join our highly successful sales and retention teams in Tunbridge Wells on a permanent, full time basis. You’ll be an essential member of the team; talking to customers who have either left their company, and are looking to continue with Private Healthcare Insurance. Or, within Retention you’ll listen to our customers’ needs and provide suitable cover options offering tailored solutions to help retain their Healthcare.

You’ll need to be comfortable having sensitive conversations and taking an empathetic approach as required. In addition, you’ll be required to translate factual and sometimes complex information in a simple way, converting these enquiries into both sales and retention opportunities through building rapport and active listening skills.

After an initial training period of 3 months, you'll have the opportunity to work in the way which suits you best - whether that be full time in the Tunbridge Wells office or a blend of office and home working with an average of 6 days per month office based. Work life balance is incredibly important at AXA Health, we aim to give everyone the means to enjoy life outside of work, as well as the time to do so.

Working Hours & Shift Pattern: Full time, 37.5 hours per week, rotating shifts Monday to Friday between 8am and 7pm with some Saturday 9am to 1pm shifts.

Career Development:

Career development is an integral part of AXA Health, so as well as offering a competitive starting salary, the opportunity for progression is realistic.

Induction & Training:

Induction Date: 3rd April 2023

When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. You’ll receive one to one coaching sessions, take part in role plays, and even listen to live calls. Our sessions will help to motivate and inspire you as well as support you with your sales and retention techniques.

What you’ll be doing:

• Talking to customers (using call guides) who have either left their company, and are looking to continue with Private Healthcare Insurance.
• Listing to customers’ needs and providing suitable cover options.
• Offering tailored solutions.
• Having sensitive conversations.
• Translating factual complex information in a simple way.
• Converting enquiries into both sales and retention opportunities.
• Building customer rapport.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

Qualifications

No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change. We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.

• Natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
• High level of verbal and written communication & literacy skills.
• Resilient with a Customer First approach.
• Confidence in speaking to a variety of customers.
• Ambitious with a determination to succeed.
• Highly adaptable to change and managing multiple priorities.
• Ability to listen, assess situations quickly and to conduct yourself in a highly professional manner.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £31,178 dependent on experience
• Annual company & performance-based bonus
• Comprehensive training with on-going support and a clear career progression program
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to preemployment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

To apply, you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to laura.venables@axa-uk.co.uk

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About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.