Job Description

Overall purpose of the job:

Exponential-e is in the market for Solutions Associate to support Presales/ Solution Consultants and Sales Teams across all Four Pillars of the solution designs, with a primary focus on security and network service. We offer a great opportunity to develop and enhance their capabilities and grow their IT solutions skills across our Cornerstones. We are looking for a candidate who is energetic, willing to learn all aspects of the Companies cornerstone with a desire to move into a role as a Solution Consultant.

Key responsibilities for this job:

• Establish yourself as a trusted advisor, working with Sales & Solution Consultants from an early stage of the opportunity cycle from both a technical & commercial perspective.
• Able to effectively respond to technical, functional & commercial elements of RFIs/RFPs/BAFOs.
• Able to architect and propose innovative validated designs which address identified business & technical objectives for a prospect or customer.
• Assist in qualifying new opportunities technically & commercially.
• Design and deliver detailed presentations both internally & externally that showcase your solution, pricing & benefits – either in person or over a video conferencing tool.
• Develop and deliver product demonstrations, either in person or over a video conferencing tool.
• Develop and maintain technical design documentation of our products and solutions.
• Build close working relationships with Product Management, Sales, Solution Consultant & Engineering teams throughout all elements of your role.
• Remain a point of contact, responsible for solution design, for Engineering teams throughout an order lifecycle.
• Actively take part in secondments to Solution Implementation & Support Services teams, to remain knowledgeable across the entire order lifecycle.
• Remain knowledgeable in your allotted technology vertical as a Subject Matter Expert (SME), by continuing to develop your skills and study new market data.
• Analyse and propose more effective ways of working when identified within the business.
• Any other fair and reasonable task or duty assigned to you by your manager, or other senior staff member of Exponential-e Ltd.

Knowledge and experience required:

• Demonstratable interest in the Managed IT / Telecommunications industry.
• Demonstratable technical experience in at least two of our Cornerstones.
• Working knowledge in networking principles & protocols such as:

o L2-L4 TCP/IP Stack

o L2 & L3 Switching concepts

o IP routing technologies such as OSPF or BGP

o Redundancy protocols

o Security principles such as Stateful Firewall, UTM, IPSec, SIEM & SOC

o Wireless principles such as SSIDs, Encryption & Authentication

• Demonstratable commercial awareness.
• Excellent written and oral communication skills; including the ability to translate technical jargon for a non-technical audience and vice-versa.
• Excellent organization & analytical skills with an eye for detail.
• Excellent presentation skills.
• Strong problem-solving skills – both technical and social.
• Ability to work proficiently in a high-stress environment, managing multiple projects across multiple product suites simultaneously.
• Ability to work both individually and in a team environment towards an objective.

Desirable Knowledge and experience:

• Current or previous technical certification in a discipline covered by one of our four cornerstones.
• Familiarity with SD-WAN technologies.
• Familiarity with Unified Communications & Collaboration technologies.
• Knowledge of Private & Public Cloud architecture.