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Sales Supervisor

Sales Supervisor

Michael Kors

Glasgow, Scotland

Job ID : 6646715132535250544944586d314e4b49773d3d

Job Description :

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Major Responsibilities include but are not limited to:
Sales Generation
  • Meet personal and store sales goals
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
  • Utilize elevated levels of sales and service to maximize sales performance
  • Demonstrate an in-depth knowledge of the merchandise
  • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
  • Ensure all sales related policies and procedures are maintained
  • Maintain a keen interest in the fashion industry and market trends
Customer service
  • Support and encourage staff to provide the highest level of customer service
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
  • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Operations
  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
  • Assist in the training of sales staff in all areas of appropriate register usage and maintenance
  • Understand and properly execute all management register functions
  • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
  • Participate in inventories
Merchandising/Visual
  • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
  • Assist in the implementation and maintenance of all merchandising/ visual directives
  • Ensure deliveries are properly processed in a timely manner
  • Identify product concerns in a timely manner
  • Communicate inventory needs to support the business goal
Human Resources:
  • Ensure image and grooming standards are professional and reflective of the brand image, at all times
  • Adhere to work schedule, inclusive of time and attendance
  • Support and assist in follow-up for all training programs and seminars
Job Requirements:
  • Experience of retail and luxury
  • Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
  • Excellent personal organizational skills with attention of detail and accuracy
  • Able to work under pressure and to thrive in a fast-paced, challenging environment
  • Able to work on different tasks easily – Multi-tasking
We are an Equal Opportunity Employer M/D/F/V
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

Company Details :

Name : Michael Kors

CEO : John D. Idol

Headquarter : New York, United States

Revenue : Unknown / Non-Applicable

Size : 1001 to 5000 Employees

Type : Company - Public

Primary Industry : Other Retail Shops

Sector Name : Retail & Wholesale

Year Founded : 1981

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Details

: Glasgow, Scotland

: 22532 - 23651 GBP ANNUAL

: Today

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