Sales Supervisor
Sales Supervisor
Michael Kors
Glasgow, Scotland
Job ID : 6646715132535250544944586d314e4b49773d3d
Job Description :
- Meet personal and store sales goals
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
- Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
- Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork
- Participate in inventories
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal
- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars
- Experience of retail and luxury
- Able to work as a charismatic leader, to drive and motivate people and willingness to develop talent
- Excellent personal organizational skills with attention of detail and accuracy
- Able to work under pressure and to thrive in a fast-paced, challenging environment
- Able to work on different tasks easily – Multi-tasking
Company Details :
Name : Michael Kors
CEO : John D. Idol
Headquarter : New York, United States
Revenue : Unknown / Non-Applicable
Size : 1001 to 5000 Employees
Type : Company - Public
Primary Industry : Other Retail Shops
Sector Name : Retail & Wholesale
Year Founded : 1981
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Details
: Glasgow, Scotland
: 22532 - 23651 GBP ANNUAL
: Today
