T.F.I .. TENTEXCOR FINANCIAL INTERNATIONAL ..

&. (The REGAN CALL CENTER)

Sale support representative. (Online)

The Digital call Support representative will interact with customers via live chat, phone, video, and email to provide and process information. The primary goal for this role is to provide all inbound traffic with a comprehensive and efficient interaction that converts the inquiry to an eCommerce sale or highly qualified sales lead and/or appointment. Working as part of a dynamic inside the online sales team, this role provides an exceptional customer experience through timely and knowledgeable product & service support.

We are looking for a Digital call Center Support Representative, to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership effectively, and strong call prospecting, the candidate should be able to follow a script and drive call interviews and survey with customers keeping customer satisfaction at the core of every decision and behavior

Your task:

• Manage large amounts of inbound and outbound calls promptly
• Follow communication “scripts” when handling different topics
• Prospecting.
• Work from home
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets online.

Requirements and skills.

• Know how to manage computer and digital tools
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Job Types: Full-time, Part-time

Salary: £30,959.00-£50,123.00 per year

Schedule:

• Monday to Friday

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