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The Salesforce Center of Excellence at Expedia Group supports our partners and travelers through extensive use of Salesforce platforms. We have

a number of strategic initiatives across the company as well as manage the day-to-day requirements of multiple lines of business. Our team is looking for a self-starter to take ownership of implementing platform and operational improvements to extend functionality and improve efficiency for partner-facing teams within the Expedia for Business workstream

What you'll do:

• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.
• Understand product interaction within a Business process and from end user experience viewpoint.
• Evaluate every feature request, capture detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team.
• Work with our development teams through development cycle to ensure features developed meet the desired business objectives.
• Collaborate with the development team to evaluate technical options, conducting build versus buy analysis.
• Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.
• Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
• Liaise between product development, reporting, training, and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.
• Provide visibility into status of upcoming improvements to partners.
• Monitor and track product feedback to help in the prioritization of development projects.
• Refine and build the assigned product offering over time.
• Act as product champion and establish effective relationships with key partners.

Who you are:

• 5-8 years of Product Management/Program Management/Business Analysis experience.
• Experience with Cloud related technologies such as AWS
• Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency.
• Experience supporting CRM products (Salesforce, MSCRM) around the sales process.
• Strong experience with Agile/SCRUM.
• Ability to handle various tasks and projects at a time, prioritizes feature work effectively, and thrive in a dynamic and complex environment.
• Proficiency with all phases of project management, including issue and risk identification and management, tracking dependencies and achievements, and communication of overall project status.
• Demonstrable ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues.
• Flexibility in working hours required to meet with regional partners.
• Excellent verbal and written communication skills.
• Goal oriented and passionate about achieving results by taking on the spot decisions and make the needed trade-offs.
• Ability to creatively solve challenging business/technology problems.
• Ability to retrieve using CRM Reports, SQL Server and analyze the data.
• Should be a self-starter and detail oriented.

tail oriented.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.