Role: Security Officer

Location: We The Curious, One Millennium Square, Bristol, BS1 5DB

Department: Estates

Report to: Estates Services Manager

Responsible for: N/A

Salary: £29,936 per annum

Contract: Permanent

Working hours: Full time - 168-hour shift pattern, with opportunities for overtime. (average of 56 hours a week)​​

About We The Curious

We The Curious is an educational charity and South West England's leading science centre.

We produce experiences that bring people together to play, get creative with science and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful and creative.

Our mission

Our aim is to connect and empower people through sharing creative experiences which celebrate unknowns in science.

Our work as a charity is driven by five key pledges:

_Cultivate Curiosity

_Include Everyone

_Open Up Science

_Sustainable Futures

_Build Resilience

You can find out more about these in our Manifesto.

About the role

You’ll be part of an Estates Services Team, working with a Shift Supervisor and other Officers. During your shifts you’ll monitor and patrol our 11-acre site, providing excellent customer service to visitors of Millennium Square Car Park, and all of our open spaces, as well as looking out for and reporting any suspicious incidents, dealing with vehicles on site and issuing parking enforcement tickets when needed, as well as providing first level fault-finding for our car park equipment.

From our Estates Services Control Room, you’ll monitor our CCTV and manage our fire alarm systems and access control software, and be a first point of contact for contractors and visitors to the site.

The Estates Services team work 24 hours a day, 7 days a week, 365 days a year covering the entire We the Curious site providing a secure, safe, and friendly environment for all visitors, staff and users of the open spaces. The We The Curious site consists of the main building along with our open spaces and a 500 place 2-level subsurface car park, and tenanted buildings.

Our open spaces are private land but have no physical barriers, allowing full public access. We The Curious has the right to remove undesirable elements from the site. The open spaces have several artworks, statues and sculptures, together with large accessible water features.

What will you do in this role? ​

Role specific responsibilities ​

• Be part of an Estates Services Team, working with a Shift Supervisor and other officers. ​
• Monitor and Patrol our 11-acre site. ​
• Provide excellent customer service to visitors of Millennium Square Car Park, and all of our open spaces. ​
• Look out for and report any suspicious incidents. ​
• Liaise with Emergency Services when required. ​
• Monitor and control access to our building using our access control software. ​
• Deal with parking and vehicle access on site. ​
• Provide first level fault-finding for our car park equipment. ​
• Monitor our CCTV system, and manage our fire alarm and intruder alarm systems. ​
• Deal with sending and receiving mail and couriered post, as well as delivering it around the site.

General responsibilities​ ​

• Work closely along side Estates Maintenance, Estates Facilities and the Head of Estates. Looking out for maintenance and building issues (trip/slip hazards, damage, etc), taking action when needed and reporting issues. ​
• Follow our safeguarding policies out in the open spaces and in the car park, as well as across the site, and raising any concerns to a designated Safeguarding Officer. ​
• Follow our guidelines and policies regarding compliance with GDPR.
• Support and collaborate with other departments and teams within the organisation, including working closely with Operations teams and providing assistance for projects. ​
• Attend meetings representing the Estates Services Team, and supporting the Estates Services Manager. ​
• Due to the responsibilities of this role, you will be required to complete a DBS check.

What we're looking for from you

• You’ll have previous experience in a customer service role and be passionate about providing great customer service. ​
• You’ll be able to take ownership and support others as part of a team. ​
• You’ll have a helpful and flexible attitude, especially when dealing with members of the public, and have an ability to remain calm under pressure. ​
• You’ll have previous experience in a role dealing with security, including mitigating risk, proactively watching for suspicious behaviour and investigating issues as the occur. ​
• You’ll have confidence in using computer-based systems (Microsoft Office, email, till software, etc). ​

You’ll share in our organisational values:

• Progressive – we think about what’s next, we listen and invent
• Creative – we generate and test new ideas and experiment freely
• Inquisitive – we ask questions and listen
• Collaborative – we share and learn generously and value difference and the space where ideas and disciplines meet
• Playful – we embrace the unexpected with a sense of fun and support each other to explore uncertainty Inclusive – we are led by people and the curious nature of human beings. Curiosity belongs to everyone.

Application process ​

Deadline for applications: Wednesday 8th February, midnight

Interview date(s): 22nd - 24th February

Start date: As soon as possible, depending on notice periods ​

Application process:

If you would like to apply, please complete the online application form. It contains four questions designed to assess your experience and suitability for the role.

Remember - we don’t look at CVs so please make sure you’ve included all the details requested in the question.

​If you are invited for interview, we’ll send you the interview questions beforehand so that you have time to prepare. ​

If you have any particular needs or requirements, please do let us know so we are able to make the required adjustments. If you would like to talk about the role or the application process, please contact us.

Including everyone

We value the positive impact greater representation will have on our organisation, programmes and culture. It’s our goal to become an inclusive place to work and for our teams to better reflect our city and the people who visit us.

We welcome applications from people of all lived experiences and particularly those that are not well represented* in the science centre sector.

We want to work with you to ensure the recruitment process is accessible for you, please contact us if you have questions about We The Curious, our accessibility or recruitment process.

*By not well represented we mean people with lived experience including but not limited to:

_African and African-Caribbean heritage

_South Asian and East Asian heritage

_Other minoritised ethnic groups

_Disabled

_Neurodivergent

_Visually Impaired

_Deaf community

_LGBTQIA+ and/or non-binary ​

_Working class background

_Didn’t go to university or first in your immediate family to attend University

Working with us

We value the people that work with us. Our staff have access to the following:

Wellbeing & support

_Flexible working

_Hybrid working (if suitable and stated for role)

_Mental Health First Aiders

_Confidential advice & counselling through the Employee Support Programme

Leave

_25 days holiday in addition to bank holidays (all pro-rata).

_New parent package: 6 months full pay followed by four months half pay for all new parents.

Facilities & discounts

_Free entry to the venue at any time with up to four guests, plus 12 additional entry tickets per calendar year to give away.

_20% off in the We The Curious café plus £3 lunch deals

_20% off in our shop

_Range of discounts with local businesses and free entry to other local attractions.

_Free parking

_Secure cycle storage

Pension

_We offer a pension scheme with 5% company contributions.

​Death in service benefit

_Four​times your annual salary.

​

Job Types: Full-time, Permanent

Salary: £29,936.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 12 hour shift
• Day shift
• Overtime
• Weekend availability

Work Location: One location

Application deadline: 08/02/2023

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