About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

Job Summary:

We are seeking a highly motivated and detail-oriented business analyst to join our Professional Services team. The analyst will be responsible for managing the rhythm of the business and internal operational life cycle for our Services Leadership team. We are looking for an individual with demonstrated professionalism, meticulous attention to detail, creative problems solving and adaptability. The candidate must excel at effective communication and big picture thinking, ideally with experience with professional services

Duties/Responsibilities:

• Develop and maintain daily, weekly, and monthly KPI reports to track performance and identify areas for improvement.
• Working with Finance on budget and forecasting for global professional services revenue
• Create and implement proactive processes, reports and documentation related to managing the order to delivery lifecycle – relevant for Sapphire leadership and Consultants.
• Creation and analysis of reporting to track consultant, project and customer profitability
• Analyse performance data to identify trends and areas for improvement and make recommendations to management.
• Work with Consulting Heads and other members of the management team to educate and implement changes based on the recommendations.
• Utilize Power BI or similar data manipulation tools to create visually appealing and actionable reports for management and stakeholders.
• Work with cross-functional teams to collect and gather data necessary for reporting purposes.
• Collaborate with other departments to ensure data accuracy and consistency.
• Preparation of data and commentary for monthly board reporting.
• Work with Finance on our month end close
• Utilise business systems (HubSpot, Mavenlink, S/4 and Power BI) to provide reporting support to stakeholders.
• Examples of data analysis :
  • Daily WON report & time to planned / revenue
  • Report on progress to monthly revenue target
  • Reporting weekly/ monthly against KPIs to include: Order to plan, Age of order book ‘On hold’, Utilisation, Revenue per head
  • Report weekly on Forecast vs Actual planned time variance
  • Work with finance on quarterly budget
  • Prepare the data for board reports monthly
  • Report on revenue and margin from our Finance system
  • Analyse client and other non-billable time monthly
  • Report project profitability monthly
  • Report on customer profitability monthly
  • Trends on product GM, types of projects with higher / lower GM

Required Skills/Abilities:

• Strong interpersonal communication skills, and executive presence
• Positive, relationship-oriented attitude and communication style
• Excellent analysis skills, and ability to focus on detail and accuracy
• Strong technology skills, including Microsoft tools, and the proven ability to learn new technologies quickly
• Ability to lead work across teams in the organisation and support multiple departments and business leaders
• Ability to respond creatively and flexibly to issues, change, and high growth
• Advanced level Microsoft Excel skills
• Strong experience in Power BI or similar data manipulation tools.
• Ability to meet tight deadlines and handle multiple tasks simultaneously.

We offer a dynamic and fast-paced work environment with opportunities for professional growth and development. If you are a detail-oriented and data-driven professional with a passion for operations and analysis, we want to hear from you!