Maintains an awareness of developing practices and their application and takes responsibility for driving own development.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals

You will be a key driver for implementing process improvements both within the lab, IT Solutions support and replacement of legacy systems.

To provide a first point of contact for customers contacting the Council, managing service requests and providing information to support customer enquiries.

High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and