Do you have?

Two years experience of working in a customer focused environment with direct customer contact, previous sales or telemarketing experience?

Specific Role Accountabilities:

• Manage administration of contract renewal process and update database accordingly
• Ensure that paper and online filing systems are maintained accurately and up to date so information can be retrieved quickly and easily
• Provide service contract quotes direct to customer or to internal customers (sales) and ensure proposal log is maintained accurately
• Responsibility for managing recurring tasks & updating spreadsheets including Green Review, SO month end and Direct Debits
• Responsibility for concept rowers contracts and call outs. Ensure services are completed, contracts renewed and maintain relationship with 3rd party supplier
• Pro-actively contact customers as their warranty expires and advise on service contract options
• To provide revenue forecasting information on new and renewal contracts
• To provide accurate (machine numbers) data on Preventative Maintenance servicing to Scheduling Team and technicians

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Flexitime
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Flexitime

Ability to commute/relocate:

• Ely: reliably commute or plan to relocate before starting work (required)

Experience:

• Procurement: 1 year (preferred)
• Purchasing: 1 year (preferred)

Work Location: Hybrid remote in Ely

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