Job Detail

Service Delivery Manager - Heathrow Airport

Service Delivery Manager - Heathrow Airport

Mitie

Hounslow, England

Job ID : 6646715132535242544962576e56394b4a673d3d

Job Description :

Service Delivery Manager - Heathrow Airport

Hours : 42 hours per week

Salary : £38,500 per annum

Job Overview

  • To manage the service delivery of the Mitie Care + Custody Detention and Escorting contract within an allocated area, ensuring consistent service delivery in line with contractual and budgetary requirements, company policies and procedures and all relevant Home Office standards.
  • Provide advice, coaching and support to staff in order to maximise the efficient and effective operation of the service delivery.

Main Duties


  • Manage, motivate, coach and support staff to maximise staff performance and contribution.
  • Manage resourcing within area of responsibility to ensure an effective operation is delivered in line with contractual requirements and company standards.
  • Establish effective communications and organise the provision of data ensuring that relevant information is processed and disseminated both accurately and to deadline.
  • Manage and control relevant budget so that a cost effective service is delivered within set financial parameters and according to company policies and procedures.
  • Develop a climate where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is created and maintained.
  • Promote Health & Safety to ensure it is embedded within the operation and its' requirements are met.
  • Support and maintain a climate committed to continuous improvement and the delivery of excellent service.
  • Act as the Duty Manager as and when required to ensure continuity of service delivery.

What we are looking for

  • Significant experience at a managerial level within a relevant custodial environment is essential.

Company Details :

Name : Mitie

CEO : Phil Bentley

Headquarter : London, United Kingdom

Revenue : $2 to $5 billion (USD)

Size : 10000+ Employees

Type : Company - Public

Primary Industry : Building & Personnel Services

Sector Name : Management & Consulting

Year Founded : 1987

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Details

: Hounslow, England

: 38500 GBP ANNUAL

: Today

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