Service Desk Analyst
Service Desk Analyst
Formula 1
Biggin Hill, England
Job ID : 6646715132535247516f62596d46644f49413d3d
Job Description :
- Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team
- Be aware of which location support analysts are working from– assign and reassign jobs as appropriate
- Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
- Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests
- Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues
- Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information
- Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory
- Liaise with third party suppliers to procure hardware, software and maintenance
- Send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards
- Mobile Phones and Tablet devices
- IT Hardware: Desktop and Laptop Support
- Printers, Plotters and Scanners
- Desk and Laptop Software: MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
- Peripheral hardware including but not limited to monitors, keyboards, mice and docking stations
- Keep on top of company license renewals and requirements, ensuring renewal orders and placed within good time
- Minimum A Levels or Equivalent
- Experience working on a Service Desk or similar
- Excellent Customer Service and Communication skills
- Good organizational and time management skills
- Good verbal and written skills
Company Details :
Name : Formula 1
CEO : Stefano Domenicali
Headquarter : London, United Kingdom
Revenue : Unknown / Non-Applicable
Size : 501 to 1000 Employees
Type : Company - Private
Primary Industry : Sports & Recreation
Sector Name : Arts, Entertainment & Recreation
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Details
: Biggin Hill, England
: 26885 - 32036 GBP ANNUAL
: 21 days ago
