Job Title:

Job Description

We are expanding and we are looking for Sr. Manager, Analytic Consulting for GBR work-at-home

The role
The Sr. Manager, Analytic Consulting will lead a consulting team to analyze the business processes and supporting data of internal and external clients, assess current performance levels and identify opportunities for improvement. They will focus on leading detailed data analysis while maintaining a client focus. This role is responsible for building client relationships, conducting data analysis, and communicating improvement recommendations to project stakeholders.

The Sr. Manager, Analytic Consulting will also possess the leadership aptitude and ability to oversee individual contributors on successful consulting engagements as well as perform day to day people management

What you need to have is?

• Bachelor's degree in related field from a four-year college or university with eight or more years of related consulting or analytical experience
• Demonstrated ability to plan and manage the work of other team members and consistently deliver high quality work products
• Experience supervising team members by providing project-specific direction, guidance on consulting capabilities and ongoing professional development
• Strong interpersonal communication skills and ability to work well in teams
• Strong problem-solving, analytical and quantitative skills
• Results orientation / self-directed - ability to drive change in unstructured environment
• Ability to effectively structure problems, solutions and influence clients to purchase services
• Plan and manage multiple work streams in support of large, complex projects
• Develop and structure key components of client deliverables (ROI Analysis, statistical analysis, strategic assessments, communications, business process mapping, etc.)
• Ability to work and lead others in ambiguous situations
• Recognized as an expert in consulting field, knowledgeable of emerging trends and industry best practices
• Advanced knowledge of a data analysis methodology, desired Green or Black Belt Six Sigma certification
• Minimum 8 years’ experience in consulting, customer relationship management, analytical analysis and/or statistical analysis
• Solid understanding of contact centers and self-service channels
• Must have proficiency with various software programs including Microsoft Office applications, especially Microsoft Excel and PowerPoint
• Excellent written communication skills and oral presentation skills

Responsibilities?

• Lead consulting engagements with clients on business operations and performance improvement initiatives
• Utilize structured problem solving skills to develop a work plan and approach to answer business questions in the defined timeline
• Lead the project team to successfully complete all phases of a data analysis project on-time and on-budget, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis and Recommending Solutions
• Develop new insights and understanding of business performance based on data and statistical methods
• Analyze external markets dynamics and multiple large data sources to assess trends and develop actionable insights
• Lead a high performance team to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios
• Manage contract, timeline, budget and all deliverables for internal or external client projects
• Client Engagement Management
• Build, manage, and sustain strong relationships with internal and external clients
• Provide management of all work streams supporting the client program, which may include stakeholder management across multi-functional groups internally at Concentrix and within the client's organization.
• Provide program governance to track success of recommendations and manage project pipeline.
• Deliver consultative recommendations to clients by drawing from information captured from the Consulting team, prior experience and knowledge of critical processes and industry acumen
• Practice Building and Team Management
• Participate in practice building activities (e.g., recruiting, pre-sales marketing material and thought leadership development)
• People management; provide coaching, mentoring and day to day management of individual contributors and associate managers
• Conduct annual performance reviews and provide feedback in an ongoing manner for team members
• Support consulting business development and provide expertise in areas such as strategic development, analytics and process improvement and effectiveness

What do you get from us?

• Pension
• Life Insurance
• Income protection
• Medical(taxable benefit)
• Reward scheme
• Eyecare(free eye test)
• Employee assistance program

About us:

Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.

Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

#CNXEMEA

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