Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO® brand?

Create an environment where creativity and inventiveness define the future of play and strive for outstanding experience as well as sales performance.

Core Responsibilities

• Be a role model in store for guest experience and a true ambassador for the LEGO® Brand. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences.
• Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training.
• Drive Store results. Meet and exceed Key Performance Indicators, deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices.
• Build rapport and a collaborative environment within the store and with the LEGO® Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and HR.

Play your part in our team succeeding

The LEGO® Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO® Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can empower, energise and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO® Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes?

• Proven management experience in a retail environment
• Financial awareness and commercially minded
• Point of Sale systems experience
• Solid understanding of loss prevention and cash management, scheduling and payroll management
• People management: recruitment, selection and training, performance reviews, grievance
• Space management and visual merchandising expertise
• Effective organisational, verbal and written communication, conflict resolution skills
• Experience managing varied Stakeholders across departments

“Working for the LEGO® Group, in an environment where you meet LEGO® aficionados of all ages every day. You'll get down on the floor and play with and inspire children to play with LEGO® Bricks and use their imagination - all day long!”

#LI-KS2

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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