Job Description for: Student Recruitment Officer (Admissions and Enrolment)

Salary: £29,393 to £30,920 Including London Weighting Allowance

Grade: S605

Responsible to: Student Recruitment Coordinator

MAIN DUTIES AND RESPONSIBILITIES OF THE POST

Main Purpose of the Job

This post reports to one of the SBC Student Recruitment Coordinators and is responsible for successful and high-quality initial contact activity for South Bank Colleges, as well as the conversion of new and progressing students through the admissions and enrolment process; through to attendance at college at the start of their course. There is no line management responsibility for this post.

The Officer will be responsible for engaging and nurturing applicants and completing admissions tasks and enrolments for Brixton, Clapham and Nine Elms. They will be responsible for achieving KPIs for specific areas of accountability and will work collaboratively with other officers to achieve overall service and organisational targets for stage conversion throughout the student journey pipeline. They will be a highly professional front-line staff member providing a high-quality service that delivers efficient and effective solutions to ensure growth in student enrolment.

The post-holder will be providing Information, Advice and Guidance (IAG) on SBC courses and on the wider LSBU group portfolio offering, supporting two-way referrals and progression. They will also offer IAG on applying, enrolment processes, funding, bursaries, eligibility, travel, Advanced Lerner Loans and all other aspects of on-boarding students at the college and giving offers where appropriate.

The Officer will be expected to undertake all admissions and enrolment activities and report on progress against target by curriculum/directorate/campus. They will be required to undertake all supporting administrative activity to evolve and improve the service as well as being adaptable to cover the wider team remit of front of house. They will have first point of contact duties such as managing telephony, messaging services and replying to email correspondence for the organisation etc.

The Officer will support exciting new initiatives as part of a team, which will shape, develop and implement an overall admissions and enrolment professional service that aims to be sector leading to achieve student recruitment goals. You will proactively identify conversion and growth opportunities and will support the delivery the annual student recruitment plan to achieve targets and KPIs.

Working efficiently and flexibly, this role plays a key part in the delivery of an excellent applicant experience and assisting SBC to meet its student number targets by admitting suitably qualified applicants. This will be in a role where you are empowered to make a difference and achieve results.

DUTIES AND RESPONSIBILITIES

• Deliver a professional, fair and efficient applicant experience for new and progressing students across SBC campuses, providing IAG and undertaking conversion activities through the admissions and enrolment pipeline.
• Operationally manage the call centre, taking initial contact calls transferring customers to relevant departments and individuals as well as converting enquires to applications where appropriate.
• Operationally manage incoming SBC communications replying to students through emails, chat and messages, through various channels and platforms.
• Ensure consistent assessment of applications submitted, exercising robust decision making and strong attention to detail. Make admissions decisions in accordance with

SBC selection/entry criteria, English language requirements and delegated decision- making authority.

• Issue offers on applications, short-list applicants for interview and work closely with key stakeholders, liaising with curriculum staff and other professional services where necessary, to support students through the admissions and enrolment process through to attendance at college.
• Ensure the creation and maintenance of accurate enquiry, admissions and enrolment data across appropriate internal and external databases/systems at all times.
• Conduct outbound conversion activities to follow up with applicants for any outstanding information or documents related to admissions decisions and the enrolment process and to move students through the pipeline stages.
• Identify where additional information is required and liaise with prospective students accordingly.
• Assess supporting documentation, carry out loan, fee and personal status assessments and advise applicants on their personal eligibility, course eligibility and on procedural matters relating to their entire application/enrolment.
• Create and maintain admissions and enrolment records, with high levels of accuracy, to ensure the data quality of applicants’ records for courses, in particular that records include all data required for SBC returns and that the correct data is supplied for applicants.
• Administer the Advanced Learner Loan scheme and to act as a liaison between SBC and loan provider.
• Assist and advise members of academic staff, where appropriate, with particular regard to UK qualifications and their equivalence with overseas qualifications, using ENIC.
• Utilise positive and effective communications skills to provide a customer focused and efficient IAG service to applicants and potential applicants about the full range of educational opportunities offered by SBC and LSBU Group and to enhance the conversion of applicants to offer accepted students.
• Understand SBCs curriculum portfolio and entry criteria and provide Information,

Advice and Guidance (IAG) to support students to make correct course choices a time of application, interview and enrolment. Develop a ‘right student, right course offer’ ethos.

• Deliver referral and progression services for LSBU Group. Taking and processing referrals from LSBU and the academies and proactively supporting progression from Lambeth College, to London South Bank Technical College and on to LSBU as appropriate.
• Be fully conversant with the admissions and enrolments aspects of ProSolution and other service systems and produce reports using the data to support service delivery.
• Support the Student Recruitment Coordinator in producing up to date and accurate admissions and enrolment reports and other relevant published information.
• Uphold and clearly demonstrate cross college standards in professional code of conduct and service excellence and drive forward a Student First culture across the College, whilst ensuring all communications maintain brand integrity and are compliant with external standards and best practice.
• Support college staff, and casual enrolment staff, and give advice to students on admissions and enrolment practices and processes.
• Deliver actions in accordance with regulations, policy, guidelines and deadlines laid down by SBC and by government and external agencies where applicable i.e. Advanced Learner Loans; Local Authority; etc.
• Attend recruitment events and activities, representing SBC and/or the LSBU Group, such as open events, applicant/offer holder events, conversion activity, and enrolment. This will include evenings and weekends and will be pre-planned.
• Attend on-site/virtual training and meetings.

General Duties:

• To comply with the requirements of College Policies and Procedures.
• To be aware of the principles of safeguarding children and young people as they apply to the role with the College. Actively promote and implement the College’s

Safeguarding Policy.

• To be responsible for the College’s Performance Development Review Procedures, participating in the College’s staff development and training schemes and identifying and providing training and development for staff to meet the requirements of their jobs.
• To be responsible for the adherence of the College's Single Equality Scheme, and actively promote and implement the Scheme as it applies to the role within the College.
• To be responsible for the implementation of and compliance with the College’s Health and Safety policy.
• To undertake any other reasonable duties and responsibilities as may be required.

Members of the Student Recruitment Team are expected to show a high level of support for colleagues by sharing joint tasks across the whole team when required, (fluctuations and cover) as well as managing their own workload efficiently and with a high degree of accuracy.

SBC’s Ways of Working

South Bank College expects all staff to work effectively as part of a team or teams, delivering high quality education and support to staff and students. We expect our staff to have a strong understanding and commitment to addressing of the diversity and inclusion agenda as it relates to the education sector and our college community. College staff are expected to conduct their day-to-day business in line with the college’s values and behaviours at all times which are based on fairness, respect and equality.

Staff are expected to make themselves aware of and adhere to all college policies and procedures.

PERSON SPECIFICATION:

Qualifications: Essential Desirable

Personal skills in English, Mathematics and ICT by holding
Level 2 qualifications with a 5-year currency (or by undertaking initial assessments at job interview stage and by achieving Level 2 within one year of their appointment date as appropriate).

Level 2 Information, Advice and Guidance (or willingness to achieve this qualification)

Level 2 in Customer Service (or willingness to achieve this qualification)

Evidence of Continued Professional Development (CPD) linked to the professional discipline of admissions and enrolment/business administration.

Knowledge, skills and experience: Essential Desirable

Working with digital technologies relative to customer relationship management and prospect conversion.

Working in a further education institution, preferably including experience of initial contact activity, admissions and enrolment, student record systems and admissions systems

Experience of providing high-quality Information, Advice and Guidance

Working in an office environment using administrative systems, including Information Technology, with significant experience of using Microsoft Office packages to a high standard of quality and accuracy.

Implementing quality improvement processes to enhance customer service deliverables

Working in a high-volume processing environment using complex databases

Experience of dealing and working directly with people and providing services to a wide range of stakeholders

Knowledge and understanding of funding streams and methodologies linked to further education

Knowledge of UK, EU and International qualifications

Strong understanding of equality, diversity and inclusion, and its practical application.

Skills and competencies: Essential Desirable

Highly accountable for outcomes of own role with the ability to establish high levels of accountability across own discipline

Excellent administration skills

Ability to understand, explain and apply complex procedures and regulations

Excellent organisational and time management skills; scheduling and prioritising multiple d tasks with varying deadlines

High level of literacy and numeracy, with excellent communication skills both written and verbal

Good IT skills (MS Office, CMS) with ability to use, or learn to use, FE sector specific software

Ability to use, interpret and present information and data

Commitment to the delivery of an excellent customer experience at all stages of the student journey

Other qualities: Essential Desirable

Demonstrated commitment to the College and LSBU Group’s vision, mission, values and behaviours

A Satisfactory DBS disclosure at Enhanced level

An understanding of ‘safeguarding’ and its importance within the College.

Ability to work flexibly and co-operatively, and to remain calm under pressure.

Job Type: Full-time

Salary: £29,393.00-£30,920.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

Reference ID: REQ8368

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