Job profile

Recruiting for a Support Worker to join our Young People Service in Dagenham.

£23,019.36 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Shift patterns: 8am - 4pm, 1pm – 9pm, 10am – 6pm

5 /7 days, fully flexible on a rota

Job Overview:

The Vineries provides supported accommodation for 31 young people aged 16-19 for up to two years. The service is staffed 24/7 by a team of support workers and the role requires evening and weekend shift work.

The service also provides group workshops and activities. Young people are supported to accessing education, training and employment, managing finances, support with mental and physical health problems, emotional support, and support with substance misuse etc.

As an organisation we work with people who have an equally diverse range of needs, helping them to make their own choices, achieve their own goals and take control of their own lives. Right across London and the South East, we’re building on 40 years of achievements and partnerships to take the lead in social care – providing high quality care, support and housing services we would be proud for our loved ones to receive.

We are looking for passionate, dedicated people to join us at this exciting time. We need people who are committed to achieving excellence in everything they do - always asking ‘how could we do this better?’ People who believe in everyone’s potential and aspire to identify, nurture and develop it. People who understand that customers, colleagues, stakeholders and commissioners can work in partnership as one team to make positive changes to lives and communities. People who can be trusted to do what they promise to do and speak up if something’s not right.

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities

• Supporting key customers to set personalised goals in the form of a Support Plan

• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’

• Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation

• Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community

• Involving customers in the design, development and delivery of the service

• Empowering customers to ensure they receive the service and benefits they are entitled to

• Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed

• Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols

• Adhering to all other Look Ahead’s policies and procedures

• Engaging in learning and development activity to increase knowledge and skills

• Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate

• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Approachable and open behaviour

• Prefers working as part of a group or team

• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

• Has a practical and logical mind and is naturally well organised

• Flexible

• Open to feedback and self development

• Thrives on change and enjoys dynamic diverse environments

• Is confident with high levels of self-esteem

• Is respectful, articulate and sensitive in style of communication

• Is essentially customer–focused

• Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge, and Experience

Essential:

• Some experience working with YP, paid or volunteer

• Level 2 /3 NVQ

• Passionate for working with YP

Desirable

• Flexible and adaptable for needs of YP

• Team player

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.