Do you have experience in B2B sales?

Do you share a passion for beer and cider?

Do you enjoy building great customer relationships?

Then read on…

Job Summary:

We are recruiting three ambitious, B2B Telephone Account Managers with excellent communication and influencing skills to join our well-established international contact centre, working on behalf of our client, Asahi UK.

You will represent an exceptional portfolioof premium beers, ales, and cider brands such as Peroni Nastro Azzurro, Asahi Super Dry, Meantime, Fuller’s London Pride, and Cornish Orchards and play a key role in supporting business growth.

You will be ambitious, energetic, and committed to delivering results while building meaningful connections with your customers, clients, and colleagues. You’ll have a passion for the beer and hospitality industries and be passionate about working for Asahi.

Previous experience in the drinks trade on-trade sector/hospitality sales is desirable but not essential. We will provide full product training to perform this role.

What will you be doing❓

As a Telephone Account Manager, you will look after a regional portfolio of on-trade outlets through B2B telephone and virtual channels. Using rapport-building communication and influencing skills, you will build and maintain customer relationships to continue promoting the Asahi brands, addressing any issues, and seeking out and supporting opportunities to drive the rate of sales and organic growth. In addition, you will be identifying and driving new distribution opportunities and working in collaboration with your Asahi colleagues to completion.

You will be required to update and maintain a CRM Database with information from each customer interaction, ensuring attention to detail and capturing valuable data and insight that you will continually utilise to continue building customer relationships and unlocking opportunities.

What are we looking for?

• Previous experience in a B2B sales environment
• Comfortable with working alone on a remote basis and as part of a virtual team
• A self-starter – Ownership and management of your call file in line with agreed KPIs and objectives
• Highly motivated with a drive to sell, achieve and exceed targets – able to work under pressure to deliver
• Great rapport-building, interpersonal, and influencing skills
• Excellent verbal and written communication skills
• Able to build and maintain rapport over the telephone and other virtual channels with the customer base and face-to-face with colleagues and clients
• Ability to adapt style to be able to maximise engagement with outlet staff, colleagues, and client stakeholders
• Confident in outbound calling, seeking to engage with decision-makers in each outlet
• Familiar with CRM data capture approach, attention to detail in data capture, and able to utilise data & insight from previous calls
• Able to apply questioning techniques and ask appropriate questions to identify customer needs, extract valuable insight, and identify opportunities

What do we offer?

Salary: £21,000 plus £4000 Bonus paid quarterly (performance-based) Pro Rata

Location: Eastern England, South Western England, and London. Remote Working, however, you must be living in the UK and ideally located within the specified region. There will be some requirements for occasional travel for training, team, and client meetings (travel expenses covered)

Contract: 9 Month Fixed Term Contract – With the potential to become permanent

Working Hours: Core hours: Monday – Thursday 8.45 – 5.30 Friday 8.45 – 4.15. With occasional flexibility required/offered

Holidays: 22 days plus bank holidays

Start Date: ASAP

If you would like to know more…then we would love to hear from you!

Who we are

CPM is Gold Investors in People accredited, and we are passionate about giving our people the opportunities and training to grow both themselves and their careers.

CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities. We work in a collaborative environment where great ideas and achievements are shared and celebrated.