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Temporary Customer Service Advisor (Zero hours, Office Based)

Temporary Customer Service Advisor (Zero hours, Office Based)

JoJo Maman Bebe

Newport, Newport, Wales

Job ID : 66467151325352455134585a6d565a4249413d3d

Job Description :

What we expect from you:
  • Talking to our UK, Irish or international customers via inbound calls.
  • Responding to all forms of social media contact.
  • Chatting to many customers via Live Chat.
  • Receiving calls from our lovely store teams who may need help.
  • Processing returned goods for exchange or refund.
  • Assisting our CS Manager or CS Team Leader with specific customer service projects where required.
What we look for in you:
Passion, enthusiasm, resilience, and adaptability are some of the most important things we look for in all of our CS team. It’s so important that you have a desire to support, empathise and understand the unique circumstances many of our customers can be in when pregnant or just after having a baby.

Being able to’ really’ listen to our customers’ needs and have the ability to communicate in the most effective way. It’s essential you are a compassionate listener with the ability to solve problems to help you reach the best resolution.

It’s important you are able to demonstrate a great command of English language, both verbally and in writing.

We like to see that you are competent in using computer systems and have a good understanding of social media.


Competencies we look for:


  • Be a brand ambassador, ensuring that our values and ethos are never compromised
  • Be honest and respectful
  • Work collaboratively
  • Talk openly and actively listen
  • Take ownership of all aspects of the role

The Team:

Many in our team have been with us for a long time – years. They have a wealth of knowledge which offers great comfort and support to our newest members. A team is only as good as everyone within it and we support each other. Working as a united team is one of our biggest strengths, something we have proved remains strong even whilst remote working - with a little help from technology! The role can be very busy, and we can at times feel the pressure, but we never forget to support each other and make sure everyone is OK.

We want you to be excited, knowing that we will train and support you to feel empowered to be brilliant. You will have the satisfaction of amazing customer feedback, because the service you’ve delivered is why that customer will keep on coming back.
The benefits.:
  • We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
  • Why work on your Birthday? Have it off!
  • Helping plan for the future - contributory pension scheme
  • Get on the move - cycle to work scheme
  • Support for planning your finances - JoJo saving scheme
  • Being mindful – Health and Wellbeing Hub
  • Having a great time - fabulous social events
  • Supporting our communities – volunteer days
  • We love our products! Up to 40% discount for you to enjoy
  • “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
Who we are:
We’re a multi-channel retailer of baby and children’s wear, nursery products, gifts and toys with nearly 90 beautiful stores in the UK and Ireland. From humble beginnings our teams have expanded to almost 900 people across all our sites.

What makes us so successful? Well… it’s our passion for our people, our customers and our commitment to running an ethical and sustainable company. Every employee is important, so taking care of each other and being a kind person is central to our ethos. Add this to our fantastic designs, innovative products, our attention to detail and never-ending pursuit of high standards means we have built a company that makes each of us proud.

The most valuable thing we can do in this world is to create ethical employment in an environment which encourages diversity and individuality: to work in a sustainable way that protects our planet and respects our people. That’s JoJo.

Company Details :

Name : JoJo Maman Bebe

CEO : Gwynn Milligan

Headquarter : Newport, United Kingdom

Revenue : $25 to $50 million (USD)

Size : 501 to 1000 Employees

Type : Company - Private

Primary Industry : Department, Clothing & Shoe Stores

Sector Name : Retail & Wholesale

Year Founded : 1993

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Details

: Newport, Newport, Wales

: 18841 - 19529 GBP ANNUAL

: 2 days ago

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