true Student Living is an award-winning Student Accommodation Provider with properties all over the UK. We are looking for a positive individual to join our growing Sales team, helping answer booking enquiries from students, parents, partners and members of the wider true team.

The true Sales Consultant will be the face of the true brand and will ensure all enquiries are met with only the best efficiency, service, and respect. This individual must have a relentless commercial approach and excellent sales & customer service qualities to achieve maximum guest satisfaction and portfolio occupancy.

A forward-thinking individual with a nimble approach in driving a strong KPI culture but ensuring the guest is always the priority. This individual will demonstrate a ‘true’ obsession towards delivering sensational service to both our guests and partners, ensuring our growth focus and brand integrity is always protected.

In role, this individual will be the first point of contact for all sales enquiries. You will deal with students, parents, partners and our property teams, providing appropriate advice and information through email, website enquiries and telephone. We pride ourselves at true in offering high quality service and response times, going 'above and beyond' the call of duty to ensure every enquiry is answered to the best of our ability.

As the true Sales Consultant, you will be our ambassador for the true brand, sharing your knowledge and expertise to all students and partners, whilst maintaining a friendly and helpful service.

The individual must;

• Have excellent time management skills
• Be able to effectively plan and prioritise their own workload
• Be organised and thorough at all times
• Have excellent communication skills (both verbal and written)
• Competent on Excel and word
• Works well within a team, however must also be able to work independently
• Give sensational service in everything and to everyone
• Ensure all relevant communications and data is updated and recorded through the CTI system, CRM system and booking engine for 100% integrity and compliance
• Meet performance targets for speed, efficiency, sales and quality with the focus on delivering brand and outstanding customer service
• Be able to build trustworthy relationships with partners, whilst providing excellent service and support to partner bookings

*experience in the student accommodation sector is not required for this position

This role will be carried out under a ‘work from home’ status. So it’s fundamental that you have an excellent environment to work from within your living arrangements (this includes a private area to work that is quiet and not impacted by your family or living occupants, strong and reliable Wi-Fi and excellent phone signal). Althought the majority of this role will be carried out from home, you will be expected to occasionally attend training and team meetings in our properties across the UK.

You can be based anywhere in the UK, however it is favoured that you will be located in the proximity of Birmingham, Manchester, Liverpool, Newcastle, Glasgow or Swansea.

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

Application question(s):

• Please list 2-3 dates and time ranges when you could do an online interview at the beginning of January (between 09/01/2023 - 20/01/2023).

Work Location: Remote

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