SFR Medical: Urgent Request Coordinator (URC) – alternate in-working-hours week and out-of-hours week

Who we are

SFR Medical provides written medical reports for UK police forces to use in the investigation and conviction of violent crimes. We have been in existence for over four years – our proprietary solution has reduced waiting times for the production of medical reports from several months to five days (and at times to less than one hour). This greatly helps police officers, NHS staff, the criminal justice system, but most importantly, victims.

What we’re looking for

We’re looking for a reliable, honest individual with self-drive, strong organisational skills and the confidence to work singularly to ensure a request for medical evidence is completed in a timely manner. The URC is an integral position to our business managing those requests with a tight time deadline and liasing directly with our UK Police officers and NHS staff. The ideal candidate would excel at communicating between the different parts of the SFR Medical team but also whilst liaising with Police officers and NHS staff. Certain requests can be highly pressured by time, expectation from clients and the emotional drive behind wanting to keep victims safe from suspects. As such determination, a willingness to succeed when the situation is challenging and resilence will all enable a candidate to excel in this role.

Key responsibilities include, but are not limited to:

• Answering calls from police officers regarding urgent requests they have submitted for medical evidence.
• Relaying and recording the relevant information and documents between all groups that work in connection with SFR Medical; police officers, NHS staff and the medical professionals on our team
• Attending virtual meetings with other members of the Operations Team

Other things to note:

You will be handling extremely sensitive information, so you will need to adhere to specific security and safety protocols, as well ensure that your actions are compliant with the Data Protection Act 2018.

This a working-from-home role (irrespective of Covid-19 restrictions) on either your own or a company-supplied laptop/computer. Despite working-from-home, the ideal candidate would work and connect well with the other members of the SFR Medical team, helping others within the team and suggesting improvements to any processes as they become apparent.

We are looking to hire an applicant who will start their two-week training for this role on 20th March 2023, and start the URC role on Monday 3rd April 2023 onwards.

Attending the two weeks of training is mandatory and involves two hours of training on the weekdays of those two weeks. Trainee URCs receive a payment separate to their URC role salary for these two weeks of training.

The schedule for this role has an in-working-hours week, followed by an out-of-hours week. The in-working-hours week requires the URC to work 09:00-17:00 on the weekdays. The out-of-hours week requires the URC to work on an oncall basis on each weekday evening (17:00 to 09:00 the following day) and that weekend (17:00 on Friday to 09:00 the following Monday) i.e. work activity during the out-of-hours week is required as and when requests for medical evidence are submitted or require further management. Candidates must be available at all times during their shifts to receive phone calls on the designated urgent hotline number and subsequently manage the urgent requests for medical evidence.

We are a young company with a rapidly growing team, and we review payments for all URCs on our team every six months. This permanent position has an initial three-month probationary period.

The URC position has enormous potential upside, ranging from the ability to make a real impact on the criminal justice system to getting experience in an early-stage entrepreneurial venture with founders who are passionate about helping others.

About us

SFR Medical (https://sfrmedical.com/) is a social entrepreneurial MedTech start-up based in London.

SFR Medical exists to expedite the provision of medical evidence for victims of violent crime. The traditional system is slow, cumbersome, unreliable and fragmented. Experiencing such frustrations as part of the everyday workings of the NHS, our Executive Team piloted a process which formed the origins of our now efficient SFR Medical process, resulting in a 85% reduction in waiting times, increased confidence in local policing and less frustration for the hospitals. Following the great success of this pilot, SFR Medical was founded.

Since SFR Medical’s inception, our team has grown, our operational processes have been enhanced and refined, our cybersecurity strengthened to the highest standards and our product offering list expanded.

However, what remains at SFR Medical’s core is our vision to create a world where victims of violent crimes are supported through robust technology, compassion and accurate data. To go beyond evidence.

Application Deadline: 23:00 on 24th February 2023

Expected Start Date: The successful applicant will start their two-week training for this role on Monday 20th March 2023, and start the URC role on Monday 3rd April 2023.

Job Types: Full-time, Contract, Permanent

Salary: £2400 per month.

Job Types: Full-time, Permanent

Salary: £2,400.00 per month

Benefits:

• Casual dress
• Work from home

Schedule:

• Day shift
• Night shift

COVID-19 considerations:
As SFR Medical's processes were remote prior to Covid-19, we have been in a very fortunate position of not having had to change any protocol or procedure in how we operate to comply with Covid-19 precautions. The URC role remains a remote-working role.

Application question(s):

• Have you lived in the UK for the preceding three years? (This is a mandatory requirement for our team members to be eligible for Non-Police Personnel Vetting, which our clients require all SFR Medical employees pass).
• Please say why you would like this role.
• Can you prove your right to unrestricted right to work in the UK? (Either a British passport or visa with unrestricted rights to work in the UK).

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 24/02/2023
Expected start date: 03/04/2023

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