Job Title: Brand Operations Manager

Team: Brand and Marketing Communications

Office: Remote UK Based

Working Pattern: Full time, 37.5 hours per week

12 Month Fixed Term Contract

Our journey:
At Shell Energy, we believe that home energy matters. It’s more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow.

It’s the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we’re all about.

We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don’t you help us get there?

Who you’ll work with:
We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued and included, and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

Your part in our journey:
We’re looking for a personable and highly-organised brand operations specialist to oversee the projects and flow of work across our Brand and Marketing Communications team. You’ll manage the end-to-end process, starting with supporting the planning process, interrogating briefs, managing resource and work allocation, and then coordinating the delivery of work through the team all the way to approval.

You’ll have significant experience working with copywriters and designers, as well as cross-functional teams from Marketing to Product and beyond. Projects will be fast moving and have tight turnarounds, attention to detail and people skills are critical to your success.

Leading the development, optimisation and implementation of team processes, systems and tools you’ll make sure the team runs effectively and efficiently in a smooth and frictionless way.

To be successful in this role, you’ll need to be a calm, clear thinker who is driven to ‘make it happen’ at pace without compromising the quality of output. You will thrive in a fast paced environment, and have significant experience handling multiple stakeholders and differing requirements.

Responsibilities include:
Workflow management - manage the Brand and Marketing Communications team workflow and use of Jira, taking and interrogating briefs, consolidating and clarifying the requirements, allocating resources, managing outputs and ensuring brand standards and deadlines are always met

Prioritisation - review daily resource and workload schedules, manage new requests from various sources and prioritise all incoming work, finding clever solutions when things get really busy Process and tool optimisation - own, plan and implement optimisations to team processes, systems and tools to increase efficiency, consistency and performance

Reporting - establish reporting capability that allows us to monitor capacity levels across the team and make resource decisions based on data. Use new and existing tools to set and monitor team SLA KPIs and track quality of output, highlighting any upcoming peaks in resource requirements

Brand standards - advocate brand standards and governance across the team and wider business, making sure all brand and communications activities align with Shell Energy Brand Guidelines and the Shell Communications Brand and Visual Policy

Engagement and approvals - build relationships with relevant key Shell and Shell Energy stakeholders and manage team output through the Shell checkpoint brand compliance process to ensure consistency in brand visual identity

Brand merchandise - manage the creative development and production of physical merchandise by working with internal teams, agencies, suppliers and wider Shell stakeholders to fulfil business wide merchandise needs

What you will need to make the most of the role:
Minimum 5 years’ experience working in a consumer-facing creative production environment either in-house or agency side

A clear thinker who is able to stay calm under pressure and bring clarity to the complex A real people person who develops meaningful and collaborative relationships Proven experience managing the workload of busy teams and understanding of when to say ‘no’ Working knowledge of resource and project management platforms and production schedules Experience of developing, implementing and optimising processes, systems and tools Ability to multitask and effectively manage workload prioritisation (for themselves and others) A pragmatic problem solver with project management background

Superior organisational skills and unparalleled attention to detail

Excellent communication skills, both written and verbal

Ability to manage a range of stakeholders at a senior level

Ability to take feedback on board, offering and implementing solutions

Enthusiastic, proactive and self-motivated

What’s in it for you:
Family Friendly

BUPA Private Healthcare

Life Assurance

Pension Scheme

Flexible Working

The Registered Office of Shell Energy Retail Limited is Shell Energy House, Westwood Business Park, Westwood Way, Coventry CV4 8HS, UK. Registered in England and Wales. Company number 05070887.

Staff Tariffs

Company maternity /adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees.

Two weeks full paternity pay

Development Opportunities

Training and Coaching

Development Portal to access development material and share experiences Mentoring Scheme

Apprenticeship Schemes

Lifestyle

25 days holiday (plus Bank Holidays) and Holiday Trading Scheme

Exclusive Retail Discounts (from nearly 900 retailers)

Quarterly Team Socials

Well-being

Platform to access healthy meal ideas, exercise videos and mindfulness tips Access to impartial financial advice

E-cards to share thanks with colleagues

A fresh start to the week with free fresh fruit, every Monday

Charity events to support our charity partner NSPCC

Find out more…

Visit our Glassdoor Company Page to see what our colleagues say about life at Shell Energy.

Contact: Sandeep Toor

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