Business Support Administrator

Remote

Competitive salary with excellent benefits – please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed!

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Job Description

As the Business Support Administrator, you will liaise with key stakeholders across both client and contractors which requires a high degree of flexibility in relation to execution of requests and general work in response to the dynamic environment within which it exists.

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Key Responsibilities​

• Managing and submitting new starter compliance checks on behalf of sites, maintaining a tracker for auditing purposes
• Assist with soft and hard services, raising purchase orders using web-based application to order consumables for sites, sourcing ad-hoc goods and services where necessary
• Having an awareness of site budgets and spend against them and identifying variations in spend and investigating
• Managing supplier account queries and receipting goods on Coupa and investigating invoices
• Preparing and creating a quarterly ISS/Client Newsletter
• Contribute to improving customer support by actively responding to customer and team queries
• Chasing and closing tasks on financial tracker where all jobs are tracked
• Work proactively to ensure escalated issues are managed professionally, timely and resolved in satisfactory manner
• Ensure that adequately skilled and appropriate resources are available to meet the requirements for maintaining the Services for the Client

Professional and personal competencies/qualifications​

• GCSEs or equivalent
• Experience in a similar role
• Previous experience in a general administration role an advantage
• Excellent customer service skills
• Strong work ethic
• Positive and professional attitude
• Previous experience within FM operations
• Ability to prioritise and execute tasks in a high-pressure environment
• Ability to adapt to a changing environment
• First class written and oral communication skills and ability to communicate with customers at all levels (phone & email), with good listening skills
• Strong level of IT skills including Microsoft Office (Outlook, Word, Project, PowerPoint, Excel, Visio) and a knowledge of ISS systems would also be beneficial
• Excellent organisational and planning skills essential
• Experience in minute taking

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

Reference ID: 107469

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