• Suffolk County Council, Ipswich, IP1 2BX
• £30,151 - £32,909 per annum
• 37 hours per week
• Permanent

We are committed to flexible working, so please read the Job and Person Profile to find out about the types of flexible working available for this role.

Job Details

This is an excellent opportunity to be part of a team to manage and support the continuous improvement of Liquidlogic’s Adults Social Care systems, together with ContrOCC finance modules and portals for customers, professionals and providers.

In this exciting role, you will maintain and develop the social care recording and finance systems, including the development of recording forms, flows and associated practice guidance.

Your role

Key aspects of the role are to:

• provide day to day advice to practitioners, finance staff and managers on the use of systems and supporting workflow processes, dealing with complex problems
• support the ongoing development of the systems
• support the maintenance of system tools that enable practitioners/staff to deliver against the operating models and key transformation programmes within both adults and children’s services.

You will need:

• significant experience in using IT systems and recording tools
• to be able to identify and deliver process improvement
• experience in delivering business analysis to drive change programmes across a large organisation
• to be able to convey highly complex or sensitive information to people from a range of non-technical backgrounds.

You can view a full list of requirements in the Job and Person Profile (link below). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

Travel and workplace requirements

We positively encourage the use of technology to communicate and engage, but on occasions, there may be a requirement for you to travel using reasonable and suitable means available to you. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

For more information

For an informal discussion about this role, please contact Ben Ankers by calling (01473) 264939.

If you are considering applying for a secondment, please read the secondment policy and ensure you have sought permission to apply before completing your application.

Please read the Job and Person Profile (JPP), before applying for this job opportunity.

When writing your supporting statement, please answer the following questions and please ensure you upload a copy of your CV when completing your online application.

Question 1 - Outline your relevant experience in relation to requirements of this role over the previous 3-5 years, particularly focusing on systems that you have used in your roles. If you have experience of supporting users with systems, please include in your application.

Question 2 - Describe your experience of providing complex information in an accessible format for a variety of audiences, particularly where you have supported others to understand processes/workflows within a system.

Question 3 - Describe your experience and skills in the use of Microsoft 365, particularly including examples where you have used advanced features and MS apps to streamline your work and/or support others in doing so.

Closing date: 11:30pm, 6 March 2023.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• The opportunity to join a large, diverse organisation, with career opportunities across our services
• A supportive culture, underpinned by our WE ASPIRE values
• Access to the Local Government Pension Scheme (LGPS)
• Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
• An occupational sick pay scheme
• Learning and development opportunities, including a range of work-based apprenticeships
• Flexible working options, with the right to request flexible working from your first day
• A range of staff networks centred around equality groups
• Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).