Cruise Sales Consultant - Fully Remote

Start dates in Feb & March 2023

Looking for a home based Cruise Sales role? Would you like to work for one the UK’s leading Cruise Specialists? Cruise1st is an award winning and fast-growing online cruise agency which excels in both the retail and dynamic packaging markets. Our Cruise Consultants are the best in the business and we put our customers at the heart of everything we do!

We are looking for enthusiastic and passionate Homeworking Cruise Sales Consultants to join our UK home based team.. All computer equipment is provided and training is carried out remotely. Lucrative uncapped bonus scheme in place and you can also benefit from all the Cruise line loyalty schemes!

Our Cruise Sales Consultants sell cruise holidays which are tailor made to fulfil our customers dreams - whilst providing an exceptional level of customer service.

Role of Cruise Sales Consultant

• Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
• Converting incoming calls, emails and web chats into bookings to meet personal sales targets.
• Building rapport with your customers, giving out your direct number to encourage repeat business - helping to build up your database of loyal customers who will book with you again.
• Achieving personal specified sales, conversion and productivity targets to fall in line with company KPI’s.
• Upselling and booking ancillary products where appropriate.
• Following up leads by outbounding customers to ensure all sales leads are maximised.
• Identifying and acting on customers buying signals
• Providing excellent call quality compliant with current industry regulations e.g. GDPR
• Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
• Remaining aware of current offers, promotions, discounts and marketing campaigns and to use this information to maximise sales opportunities.
• Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends.
• Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
• Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
• Following the correct procedure when processing payments.
• Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.
• Working within the policies and procedures as outlined in the company handbook.
• Competitive basic salary with a lucrative bonus scheme.
• Our bonus scheme is uncapped.
• Work alternative weekends
• Discounted rates for staff and friends and family
• Benefit from all the Cruise line Loyalty and incentive schemes
• Ship visits and educationals during the year.

What we are looking for …

• Sales driven cruise specialists who thrive on hitting and exceeding targets
• Passion and enthusiasm about selling cruises
• Good cruise and travel product and system knowledge
• At least 12 months previous cruise sales experience – preferably in retail or tour-operating
• Previous homeworking experience preferred
• Experience holidaying or working on board cruise lines beneficial
• Previous experience of using Amadeus/GDS flight systems preferred but not essential

Interviews are taking place NOW with start dates in Feb and March so if you'd like to be part of our team - send your CV in today!

Job Type: Full-time

Benefits:

• Company events
• Company pension
• Employee discount
• Referral programme
• Work from home

Schedule:

• 8 hour shift

Experience:

• Cruise Sales: 1 year (required)

Work Location: Remote

Reference ID: GL Jan 22

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