Job Detail

Customer Account Manager

Customer Account Manager

The AA

London, England

Job ID : 664671513253524451592f626e46394d4a773d3d

Job Description :

Company description

Role: Customer Account Manager

Location: Feild Based

Salary: £40,000

Contract: Full Time/Permanent

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As Customer Account Manager, you will be responsible for retaining and growing profitable, long-term relationships with clients and hold a number of key responsibilities, as the lead of AA Prestige for a portfolio of Accounts across the Leasing, Fleet Management, Warranty, OEM and Operational Fleet sectors.

In a period of significant growth, there are plenty of new and exciting projects under way and about to begin so now is a great time to apply!

This is the job

You will co-ordinate and measure internal department performance and represent in a clear and coherent way to clients, so that contract performance against expected service levels is at budgeted level. As the client relationship lead, you will be well known to client stakeholders at all levels of the organisation, including senior managers and members of the Board.

The role combines commercial and stakeholder management of customer service delivery functions, contract management, profit & loss accountability, contracted SLA & KPI performance and combined service deliverables.

What will I be doing?

  • Develop and work with a team across various AA Prestige functions and senior management levels to deliver contractual obligations.
  • Collaborate strategically with AA stakeholders across other B2B and AA Roadside functions, to ensure client retention, growth and new business success is delivered with a combined view of the wider AA organisation and its commercial value.
  • Support the on-boarding of new strategic accounts by delivering defined, clear and successful on-boarding & implementation projects.
  • Conduct appropriately periodic meeting programmes (internal and external) to review detailed performance metrics, that support areas of improvement and growth opportunities
  • Support ad-hoc new business opportunities and tenders, with key client insights & trends
  • Develop, maintain and communicate Account Plans, in-line with Salesforce.com processes.

What do I need?

Capability, Knowledge and Experience:

  • Demonstrable expertise of the UK fleet sector, with a focus on the SMR market,
  • Proven track record of client-management
  • Industry knowledge and insights
  • Experience and capability in both internal and external senior stakeholder relationships
  • Experience in mainstream CRM tools (SFDC, Microsoft, Sugar, HubSpot etc)
  • Moderate to high skill levels in all MS Office applications including Excel

Additional Information

As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:

  • Bonus scheme up to 12%
  • Diverse learning and development opportunities to support you to progress in your career
  • 25 days annual leave + bank holidays
  • 50% discount in your first year on AA breakdown membership
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Worksave pension scheme with up to 7% employer contribution
  • Dedicated Employee Assistance Programme

Plus, so much more!

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.

We hope to hear from you soon.

#LI-THEAA

#LI-Remote

Company Details :

Name : The AA

CEO : Jakob Pfaudler

Headquarter : Basingstoke, United Kingdom

Revenue : Unknown / Non-Applicable

Size : 5001 to 10000 Employees

Type : Company - Public

Primary Industry : Motor Vehicle Repair & Maintenance

Sector Name : Construction, Repair & Maintenance Services

Year Founded : 1905

pixelaxiom.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, pixelaxiom.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, pixelaxiom.com is the ideal place to find your next job.

Details

: London, England

: 40000 GBP ANNUAL

: Today

Share Job :

Related Jobs

Remote

Full Time

Detail focused, able to deliver all work to Project Management policy and standards, and administer, facilitate, and manage appropriate project processes and

Hinckley, England

25000 GBP ANNUAL

Full Time

Previous experience within a digital content/marketing role (ideally at least 3 years). Graphic design: 2 years (required). Job Types: Full-time, Permanent.

Glasgow, Scotland

10.45 GBP HOURLY

Full Time

Your job will be welcoming the guests and checking them into the hotel, but youll also be walking the corridors at regular intervals and you may have to deal

Digital Business Analyst

Alexander Mann Solutions for Public Sector Resourcing

Manchester, England

28722 - 37350 GBP ANNUAL

Full Time

Research, analyse and document (as a process flow) the complete cross Government end to end process for procurement of digital products and services, including

General Manager

JD Gyms

Rotherham, England

20871 - 28000 GBP ANNUAL

Full Time

Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.