Customer Account Manager Iceland, Farmfoods and Costco
Customer Account Manager Iceland, Farmfoods and Costco
Unilever
Leatherhead, England
Job ID : 6646715132535247545937636d31394f49413d3d
Job Description :
JOB TITLE: Customer Account Manager Iceland, Farmfoods and Costco
LOCATION: Leatherhead
JOB PURPOSE
The Customer Account Manager is responsible for building strong working relationships with the customer buying team; developing and executing customer business plans at a category level which deliver USG, Market Share and Profitability. They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.
Key focus areas for this role are:
- Love what you do: As a CAM you will be passionate about all aspects of leading your portfolio to competitive growth. Opportunity to represent a diverse customer group and operate with autonomy and commercial creativeness within a growth channel.
- Love your customer: You will lead the Customer/ Unilever relationship within your categories – driving growth via strategic alignment and negotiation.
- Do what you say: Drive the JBP, executing the agreed 2018/19 plan setting up a strong ambition and agreement
- Own it: Leverage our brand assets and CCBT structure to deliver new and exciting innovation and activation.
- Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.
RESPONSIBILITIES
- Build strong and sustainable customer relationships.
- Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
- Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
- Develop and deliver the customer strategic business plan for relevant categories , and the joint customer business plan, working closely with Category Managers and Shopper Marketing
- Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
- Line management responsibility of 2 direct reports. Responsible for coaching and development of directs.
- Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
- Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
- Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc. Responsible for the creation of new skus and owing the NSP process. Responsible for spotting opportunities for growth with new packs for your customers.
- Ensure effective in-store and online activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team
- Manage the customer P&L for relevant categories and the overall level of customer investment
- Manage in-month performance vs forecast, working closely with CBMs and Customer Operations
- Manage accruals and pricing accurately and efficiently
- Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation
- P&L Management: Delivery of Turnover & Business Building Terms targets for specific category
- S&OP Forecasting
- Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer
- Business Planning, sales updates, in store tracking, price claim management etc)
- Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts
- Line management responsibility of 2 direct reports.
KEY DELIVERABLES
- Business Results
- Individual set of 3+1’s
- Business fundamentals from customer category framework
ALL ABOUT YOU
- Customer management & selling essentials - ideally previous experience of performing a CAM role
- Prior commercial experience and exposure to P&L
- Proven history of working within a team environment
- Prior experience of leading and developing a direct report preferable however not essential
- Suitable years of relevant Account Management/Field Sales experience
- Experience in Shopper Marketing or Category Management is preferable
- Line management experience
- Accountability & Responsibility
- Consumer and Customer Focus
- Bias for Action
- Building Talent and Teams
NOTES
About Unilever
Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.
Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’
Location
In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. We are creating our own Unilever sustainable, agile work environment, purposefully bringing us together in our own Unilever ecosystem. The campus is due to be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here
Equity, Diversity & Inclusion at Unilever | Unilever
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How is Unilever tackling this?
Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.
What can I do?
If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.
Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
Company Details :
Name : Unilever
CEO : Alan Jope
Headquarter : London, United Kingdom
Revenue : $10+ billion (USD)
Size : 10000+ Employees
Type : Company - Public
Primary Industry : Consumer Product Manufacturing
Sector Name : Manufacturing
Year Founded : 1872
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Details
: Leatherhead, England
: 41520 - 54530 GBP ANNUAL
: 2 days ago
