Job Detail

Customer Contact Advisor

Customer Contact Advisor

BMW Group Retail

Lincoln, England

Job ID : 6646715132535246526f2f636d56564b49513d3d

Job Description :

Soper Lincoln is looking for a Customer Contact Advisor.

Your role

As a Contact Centre Advisor you will be responsible for dealing with inbound sales and after sales enquiries via email, telephone and live chat. You will also be expected to make outbound sales/after sales calls and do telephone based customer satisfaction surveys.

Responsibilities will include:

  • Making service appointments, both over the phone and in person
  • Car service/ repair bookings
  • Outbound calls to book MOT and service reminders
  • Selling of service
  • Performing customer satisfaction surveys
  • Maintain and update accurate database records
  • Respond to customer enquiries in a timely and professional manner
  • Taking overflow switchboard calls, and reception cover when needed

Your profile

  • Comfortable with achieving targets
  • Excellent customer service skills
  • Call Centre Experience
  • A good telephone manner
  • Ability to Multi Task
  • PC literate
  • Being able to deal with a high level of admin is essential within this role

Full training will be given; although experience within the Motor trade is ideal it is not essential.

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive


Retailer

Soper Lincoln

Location

Lincoln

Salary

£22,249

Starts

23 Jan 2023

Closes

01 Mar 2023

Brand

BMW

Contract Type

Permanent

Hours

Full-time

Business Area

Sales / Customer Service

Company Details :

Name : BMW Group Retail

CEO : Oliver Zipse

Headquarter : Munich, Germany

Revenue : $10+ billion (USD)

Size : 10000+ Employees

Type : Company - Public

Primary Industry : Transportation Equipment Manufacturing

Sector Name : Manufacturing

Year Founded : 1916

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Details

: Lincoln, England

: 21000 - 25014 GBP ANNUAL

: Today

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