Soper Lincoln is looking for a Customer Contact Advisor.

Your role

As a Contact Centre Advisor you will be responsible for dealing with inbound sales and after sales enquiries via email, telephone and live chat. You will also be expected to make outbound sales/after sales calls and do telephone based customer satisfaction surveys.

Responsibilities will include:

• Making service appointments, both over the phone and in person
• Car service/ repair bookings
• Outbound calls to book MOT and service reminders
• Selling of service
• Performing customer satisfaction surveys
• Maintain and update accurate database records
• Respond to customer enquiries in a timely and professional manner
• Taking overflow switchboard calls, and reception cover when needed

Your profile

• Comfortable with achieving targets
• Excellent customer service skills
• Call Centre Experience
• A good telephone manner
• Ability to Multi Task
• PC literate
• Being able to deal with a high level of admin is essential within this role

Full training will be given; although experience within the Motor trade is ideal it is not essential.